Ratings based on 1,407 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Building needs cosmetic surgery: painting, new caulking, replace carpets, squeaky floors. Signage to get around the floors is poor. Plumbing needs upgrade. Hot water took time to get to shower. Good breakfast. Good location.
Comment from Hotel Management
27 Sep 2024 by Eileen, Hotel Management
Good morning Mr. Bercuson,We thank you for taking the time to write your review. Your feedback is strongly appreciated, and we will take into consideration your comments. They will be communicated to the respective departments. We apologize that your stay with us was unable to meet your expectations. Our guest's experience satisfaction is primordial to us. We hope to welcome you back in the future
by A verified traveler
Posted 25 Sep 2024
No
Comment from Hotel Management
26 Sep 2024 by Fouad, Hotel Management
Thank you for sharing your experience. I'm sorry to see that your stay was maybe not up to your standard, I hope we will have an opportunity to make it up to you in the future.
by A verified traveler
Posted 25 Sep 2024
Liked everything about the property..just a humble advice regarding..radioclock or wall clock.in.the rooms..our room.didnt have it.
Comment from Hotel Management
25 Sep 2024 by Fouad, Hotel Management
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 25 Sep 2024
Really clean hotel , very friendly and helpful. Would definitely go back.
Comment from Hotel Management
25 Sep 2024 by Fouad, Hotel Management
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 24 Sep 2024
Great value
Comment from Hotel Management
25 Sep 2024 by Fouad, Hotel Management
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 24 Sep 2024
Excellent customer service, excellent area, good breakfast. Room was dated, smelled very very musty and window was broken so couldn’t open.
Comment from Hotel Management
25 Sep 2024 by Fouad, Hotel Management
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Fouad, Hotel Management
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 24 Sep 2024
Very friendly staff, beautiful hotel, great location and lovely breakfast included. Highly recommend!
Comment from Hotel Management
25 Sep 2024 by Fouad, Hotel Management
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!
by A verified traveler
Posted 23 Sep 2024
AC NOT WORKING
SERVICE NOT GOOD
NO DRINKING WATER IN THE ROOM
ROOMS UNHYGIENIC
will never again visit this property
I have book a deluxe room for 235$ and got different room and also took additional 40$ for parking not worth it very bad experience
Comment from Hotel Management
25 Sep 2024 by Fouad, Hotel Management
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are very important to us, and we want to make things right. Please reach out to us directly, so we can address your concerns and ensure a better experience in the future. We appreciate your feedback and hope to hear from you soon.
by A verified traveler
Posted 23 Sep 2024
Breakfast is perfect and organized
Comment from Hotel Management
25 Sep 2024 by Fouad, Hotel Management
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!
