Ratings based on 1,609 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Everything went good
by A verified traveler
Posted 27 Nov 2024
We were told certain things by some people and told other things by another. Have stayed here multiple times in the last month never any issues went to check in today and they made a big deal about my id being invalid even tho it’s the same id I’ve checked in with multiple time before this. We were told very aggressively to leave the premises or the cops would be called I will not be spending any more money with the Hyatt place any of them. They hung up my phone touching my personal property and were very disrespectful. I would advise you take your business elsewhere.
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Nina,Thank you for your feedback. We regret to hear about your experience and would like to address your concerns.At Hyatt Place Minneapolis Downtown, we strive to create a welcoming and respectful environment for all our guests and staff. As part of our policy and for legal purposes, a valid government-issued photo ID is required to check into the hotel. This is a standard procedure that ensures the safety and security of all parties. Failure to present a valid ID, unfortunately, results in a canceled reservation, subject to the cancellation terms agreed upon at the time of booking.Additionally, we do not tolerate disrespectful or vulgar language directed toward our team members. Our staff is trained to handle all interactions professionally, and any behavior that compromises their safety or well-being may necessitate further action.We understand that this situation may have caused frustration, and we sincerely apologize if you felt disrespected. If there was a misunderstanding or further clarification needed, please contact us directly so we can address it.We appreciate your past patronage and regret that this experience has led to dissatisfaction. Your feedback will be used to continue improving our service.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Jeff, thank you for staying with us at Hyatt Place Minneapolis/Downtown. We're thrilled that your experience was a positive one and hope to welcome you back in the future.
by A verified traveler
Posted 26 Nov 2024
Hotel was really nice & clean
Comment from Hotel Management
27 Nov 2024 by Customer Service, Hotel Management
Kayla, we are thrilled you enjoyed your stay at Hyatt Place Minneapolis/Downtown. Thank you for choosing to stay with us!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Lisa, thank you for choosing Hyatt Place Minneapolis/Downtown. We’re thrilled to see your positive rating and hope to welcome you back for another great stay soon!
by A verified traveler
Posted 25 Nov 2024
Went to go use one of the elevators to the parking garage and someone or an animal had defecated in the elevator and as soon as I turned around the staff desk said yep we know we have somebody coming to clean it up so hotel service was very friendly and quick. And the staff hooked it up with a glass of milk when we had heartburn really bad :) !!!
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Gregorio, it's wonderful to hear about the friendly and quick assistance you received from our team at Hyatt Place Minneapolis/Downtown. We’re pleased that they were able to help make your stay more comfortable. Thank you for sharing your experience, and we hope to welcome you back soon.
by A verified traveler
Posted 24 Nov 2024
We liked the area of the property, as it was near the place we were going for an event. check in was fast and easy. The place is well secure as you need your room key to get in the building on the elevators. The only thing we had a problem with was the heating. We kept turning it up and it kept getting colder in the room. Didn’t get fixed until an hour before check out. Also there was blood splattered on the wall by the bed underneath the night stand. I could not sleep in the bed after seeing that. We told the front desk and they didn’t seem worried about it at all. That’s considered a bio hazard. We only got our parking compensated for that. We liked the place but the blood splatter is a big no for us.
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Alyssa, it is good to know that you appreciated the convenient location and the easy, secure check-in process. The concern with the room temperature and cleanliness is taken seriously, and it is clear it was an isolated incident. The team constantly strives to resolve these concerns effectively. Thank you for sharing your experience.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Danny, thank you for taking the time to leave a rating. Your feedback is appreciated, and we're continuously striving to enhance the guest experience.
by A verified traveler
Posted 23 Nov 2024
We stayed for two nights and the restaurant in the hotel was out of food both nights. There are not many other restaurants in the area. The parking garage was weird and under construction. Overall, not a great stay.
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Lisa, thank you for sharing your feedback. It sounds like an unusual circumstance regarding the dining situation, and the hotel's team understands the inconvenience involved. The parking area is undergoing some improvements, and the hotel's team appreciates your understanding. The team hopes you'll consider giving the location another try in the future.
by A verified traveler
Posted 23 Nov 2024
Clean, staff is friendly and just awesome.
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Puteri, it’s wonderful to hear you had a great time at Hyatt Place Minneapolis/Downtown. The team is thrilled you appreciated the cleanliness and found everyone friendly. Looking forward to your next visit!
