Ratings based on 1,851 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Very nice and modern but too expensive
Comment from Hotel Management
23 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 23 Nov 2024
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Comment from Hotel Management
23 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 22 Nov 2024
I am not impressed with this hotel at all. I asked for water and was told to walk 3blocks to cvs. I’ve never stayed in a suite without a mini bar. It took the hotel 3 hours and 5reqyests from me, only to tell me the mini bar staff shift ended. The ice maker in the room was broken as well. Totally unimpressed with the quality and service. Not worth the cost.
Comment from Hotel Management
22 Nov 2024 by Brad, Hotel Management
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience is important to us, and we appreciate your comments, which help us improve our services. We understand how frustrating it can be when expectations are not met, and we are committed to addressing these concerns. We hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing The Elser Hotel & Residences Miami.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 21 Nov 2024
Parking is extremely difficult and annoying.
Comment from Hotel Management
22 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 21 Nov 2024
They need to streamline the check-in process and allow people to check in when rooms are ready instead of holding everyone until 4 o’clock and creating a huge bottleneck in the lobby. It makes the check-in process very uncomfortable and it is a real deterrent to staying there again.
Comment from Hotel Management
22 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
by A verified traveler
Posted 20 Nov 2024
We had bugs in our room but other than that it was great
Comment from Hotel Management
22 Nov 2024 by Brad, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us at The Elser Hotel. Our team strives to provide a comfortable and accessible experience, so it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your recommendation and look forward to welcoming you back as our guest on your next trip to Miami.
