Ratings based on 993 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
The BUSIEST weekend of the year for Memphis, the St Jude Marathon, which is we were visiting; we get in line for check-in and the line is filled with angry and exhausted patrons. We are given keys to a room, only to find the room is actually occupied and we walked in on a family - absolutely horrible encounter. We go back to reception and once again join the line. We are finally given a new room assignment. We are cautiously optimistic considering we have now been told the vote is overbooked and they are doing the best they can. Meanwhile every other hotel in Memphis is completely booked due to the race. We enter the newly assigned room and while there were thankfully no other families already occupying said room, we notice the room is more than a bit toasty. I check the thermostat and the room temp is 85*. I call for maintenance. While waiting for maintenance, I discover that we have running water intermittently. I’m told by others in the floor that there is brown water at times and that the building owner knows of the hvac and water issues but cannot afford the repairs. When I booked this reservation the hotel had a very good rating, but in the past couple months this rating has dropped significantly due to these issues. So the building owner has been neglecting necessary repairs for at least 2 months knowing that this weekend was going to be full capacity. To make matters even worse, we found mouse droppings in the bathroom on almost every surface.
by A verified traveler
Posted 25 Nov 2024
We did not stay at the hotel only because the air conditioning was not working!!
by A verified traveler
Posted 24 Nov 2024
Air conditioner was out in the whole hotel so we had to cancel
by A verified traveler
Posted 23 Nov 2024
Broken door handles .
Dirty carpet & patched up paintwork.
Over $200 dollars for a night place needs a total refit as everything does not work.
Bar was cloced & ac did not work.
I would recommend staying elsewhere.
by A verified traveler
Posted 11 Nov 2024
The staff was great. It would have been a great stay only if there had been air conditioning, a place to dine as stated in the reservation. I should have been notified in advanced of me coming that the hotel had problems. as far as cleanliness, the rugs needs to be shampooed.
by A verified traveler
Posted 21 Oct 2024
Broken pipe in bathroom, got moved. Then was told no AC in hotel. Got 2 fans but it was never cooler than 78. Second morning there was no hot water. Gave up, checked in out day early. They literally cancelled all arrivals and were shutting hotel down. No housekeeping the 2 days we were there. Staff was very helpful and doing their best in an awful situation
by A verified traveler
Posted 14 Oct 2024
We were turned away and redirected to another hotel in the area. I was not notified in advance that the property was closed for a few weeks when I booked the stay. Poor customer service.
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 6 Sep 2024
by A verified traveler from columbus
Posted 14 Aug 2024
Friendly staff
