Ratings based on 96 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2020
Central location, close to everything, quiet and safe. Tasteful rooms. Fantastic staff, very welcoming, helpful and competent. Lovely rooftop. A great place to relax and enjoy the historical district. Excellent restaurants close by and a short walk to the beach.
Comment from Hotel Management
9 Apr 2020 by Maria Chiquete, Hotel Management
Thank you for letting us know how was, your most recent stay with us was.
We strive every day to create unique experiences for our guests and we are pleased to know that you were one of them.
Thanks once again and we look forward to serving you again at Hotel Jonathon
by A verified traveler from Victoria BC
Posted 27 Feb 2020
Location in the heart of old Mazatlan was perfect for Carnival 2020. The rooms were modern, clean, and comfortable. Front desk staff were great and always friendly. The rooftop pool is unheated, and the bar was closed during our stay (Feb 2020).
Comment from Hotel Management
5 Mar 2020 by Maria Chiquete, Hotel Management
Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us
We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments.
Once again thank you very much and hope you return soon.
by A verified traveler from Cadillac, MI.
Posted 12 Feb 2020 on Orbitz
I loved the location and the people were very friendly. We only stayed one night and next year we probably will spend more than one night. We had ZERO dislikes.
Comment from Hotel Management
24 Feb 2020 by Maria Chiquete, General Manager., Hotel Management
Thank you so much for your very favorable comments about our hotel. . We work very hard to achieve the level of guest satisfaction that you express in your review. . It is a pleasure to know that our staff made feel at home and meet your expectations. Once again thank you very much and hope to return soon,
Best Regards.
by A verified traveler from So. Cal
Posted 2 Feb 2020
A lot of the building was under construction, therefore noisy after 9AM. Pool area bar was not set up. Otherwise, a very nice place with an excellent location near Plaza Machado.
Comment from Hotel Management
5 Feb 2020 by Maria Chiquete, Hotel Management
Thank you so much for have been taken the time to leave your comments about your recent experience which are so important to us. We sincerely apologize for the details you comment regarding the construction, which, in fact, we are in the process of remodeling rooms and areas. This work has been completed on February 2.
Once again thank you very much and hope you return soon.
by A verified traveler
Posted 7 Jan 2020 on Hotels
Comment from Hotel Management
5 Feb 2020 by Maria Chiquete, Hotel Management
Muchas gracias por su calificación!!
Saludos cordiales,
by A verified traveler
Posted 24 Nov 2019
Comment from Hotel Management
3 Jan 2020 by Lucía, Hotel Management
¡Muchas gracias por la puntuación que nos ha dado!
Esperamos que vuelva pronto
by A verified traveler from Boise, Idaho
Posted 26 Oct 2019 on Orbitz
An excellent retro modern hotel. Super clean and great staff. Convenient location to downtown Mazatlan’s tourist attractions.
by A verified traveler
Posted 19 Oct 2019
by A verified traveler from Regina, SK Canada
Posted 2 Sep 2019 on Orbitz
Location, location, location! The Jonathon is hands-down the best hotel if you're looking for a place that's within reach of everything in Centro Historico. You can walk to the mercado, Olas Altas beach and the malecon, coffee shops and restaurants, and you're almost literally in Plazuela Machado. The staff are super friendly and always available to help. The hotel used to have a rooftop poolside bar a few years ago, but the neighbors complained. So now the rooftop is a quiet oasis to relax in the lap pool or find a sunny spot on a chaise lounge chair.
The downside to the place is that the breakfasts are not what you'd be familiar with in the US or Canada. There's a small fridge atop the bar with "juices" (nectars), an urn of coffee and sugar-laden pastries (one of each type of variety). So if you normally feast on donuts and pastries for breakfast, that's what you'll get here. If you want a substantial breakfast... eggs, toast, bacon, etc... you'll have to venture out to any one of the several breakfast spots closeby.
Also, on Friday and Saturday nights, it can get quite noisy in Plazuela Machado with load music that can play on until 3:00 am. So if you're looking for peace and quiet on the weekend, the location of the Jonathon might not be your best option.
Aside from that, I've stayed there twice and will continue to do so, unless I'm looking for a house-keeping (i.e. kitchen, cooking facilities) unit, in which case I'd opt for something else nearby.
Overall, 4+ stars
by A verified traveler
Posted 30 May 2019 on Travelocity
