Ratings based on 874 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Everyone was so nice and friendly. Super clean and great location
Comment from Hotel Management
4 Nov 2024 by Gerencia, Hotel Management
Thank you for your feedback. We hope you will come back and see us again soon.
by A verified traveler
Posted 31 Oct 2024
My only problem is that they wanted to charge me for the room when I already paid for it
Comment from Hotel Management
31 Oct 2024 by Gerencia, Hotel Management
Buenas tardes Señor José, le ofrecemos una disculpa por el mal entendido, prometemos mejorar para evitar este tipo de problemas.
by A verified traveler
Posted 15 Oct 2024
best experience in mazatlán!
Comment from Hotel Management
16 Oct 2024 by Gerencia, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your preference is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 14 Oct 2024
One of the best deals in Mazatlán. Great sunset from the roof top pool.
Comment from Hotel Management
16 Oct 2024 by Gerencia, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your preference is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 8 Oct 2024
The location of the hotel is great and the ocean view it is incredible toser the sunset.
Comment from Hotel Management
8 Oct 2024 by AGRADECIMIENTO, Hotel Management
Hello, good afternoon, thank you for your kind comments! They are very important to us. We hope to have you back at the hotel very soon.
by A verified traveler
Posted 30 Sep 2024
Bathrooms terrible
Service was excellent
Comment from Hotel Management
4 Oct 2024 by UNA DISCULPA, Hotel Management
Good afternoon, thank you for your comments! We will take them into account to improve our services.
by A verified traveler
Posted 17 Sep 2024
Great location and rooftop. Older property with a few quirks. Cool place to stay.
Comment from Hotel Management
18 Sep 2024 by AGRADECIMIENTO, Hotel Management
Hello, good afternoon, thank you for giving us your comments and we hope to receive them again very soon.
by A verified traveler from cypress
Posted 11 Sep 2024
Very nice
Comment from Hotel Management
11 Sep 2024 by AGRADECIMIENTO, Hotel Management
Thank you very much, we hope to see you soon.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
11 Sep 2024 by AGRADECIMIENTO, Hotel Management
Hola muy buenos dias, muchas gracias por calificarnos! esperamos muy pronto poderlos tener de nuevo en esta su casa.
by A verified traveler
Posted 19 Aug 2024
Rooms seemed dirty and missing pieces on furniture
Comment from Hotel Management
19 Aug 2024 by UNA DISCULPA, Hotel Management
Hello, good afternoon, thank you for your comments, we will take them into account to improve our service and facilities.
