Ratings based on 744 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
The hotel was great. The only 2 issues we had were 1) the Heater in the rooms were insanely loud. When turned on via the thermostat it blew extremely high powered cold and hot air at the same time. We changed it to auto which blew the correct temperature air, but the machine kicking on and off woke us multiple times. The units in the rooms beside us were equally as loud and could be heard all night long. 1) The refillable shower gel items were impossible to squeeze out. I understand eliminating single use items, but the soaps just did not work. (shampoo/conditioner was a different brand and worked great). The location was fantastic, and the reason we booked here versus other hotels. Unfortunately the weather didn't cooperate and we had to drive to our destinations anyway.
Comment from Hotel Management
29 Dec 2024 by Matthew Richman- Assistant General Manager, Hotel Management
Thank you for your detailed feedback. We appreciate your positive comments about our location. We apologize for the issues you experienced with the heater and shower gel. Rest assured; we will address these concerns to ensure a more comfortable stay for our guests in the future. We hope you will give us another chance to provide you with a better experience. Thank you for choosing to stay with us.
by A verified traveler
Posted 26 Dec 2024
While we didn’t enjoy the party taking place at 1am in the hallways, we do understand that bars close at some point and it’s not the staffs fault when the other guests are noisy. The room was clean, the staff friendly, and they had a decent snack selection which was available for purchase. Breakfast was bare minimum and mostly unpalatable. The restaurant attached has decent food and fairly quick service.
Comment from Hotel Management
26 Dec 2024 by Tru Management, Hotel Management
Thank you for you feedback regarding your stay. I hope you made us aware of the party so we could eliminate it or move it away from the guest rooms. So glad you found some time to enjoy the Common Man Restaurant Hope to see you again soon
by A verified traveler
Posted 25 Dec 2024
The staff were all very friendly and helpful. The room was very clean and comfortable. We would definitely stay here again.
Comment from Hotel Management
26 Dec 2024 by Tru Management, Hotel Management
Thank you for staying with us. It's great to hear the staff did a great job. Hope to see you again soon.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Matthew Richman- Assistant General Manager, Hotel Management
Thank you for taking the time to leave your review. If you would provide feedback from your stay, it would be greatly appreciated. We are value all our guest input so that we may provide an enjoyable and comfortable stay. Thank you again for your time.
by A verified traveler
Posted 16 Dec 2024
I did not appreciate being awakened at 11PM by a robo call from Tru Hilton asking how I liked my visit.
Comment from Hotel Management
19 Dec 2024 by Matthew Richman- Assistant General Manager, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience of the late-night call. Your feedback is valuable, and we will address this issue to ensure a more peaceful stay for our guests. We hope you will give us another chance to provide you with a better experience in the future. Thank you.
by A verified traveler
Posted 8 Dec 2024
Would stay again!
Comment from Hotel Management
9 Dec 2024 by Matthew Richman- Assistant General Manager, Hotel Management
Thank you for your positive feedback! We are delighted to hear that you had a great experience with us. We look forward to welcoming you back on your next visit.
by A verified traveler from Vestavia
Posted 8 Dec 2024
Helpful staff, great breakfast, discount at restraunt
Comment from Hotel Management
8 Dec 2024 by Matthew Richman- Assistant General Manager, Hotel Management
Thank you for your kind words! We are delighted to hear that you found our staff helpful and enjoyed our breakfast. We are glad you were able to take advantage of the discount at our restaurant. We hope to welcome you back again soon!
by A verified traveler
Posted 6 Dec 2024
Staff were friendly and helpful
Comment from Hotel Management
6 Dec 2024 by Matthew Richman- Assistant General Manager, Hotel Management
Thank you for your kind words about our friendly and helpful staff! We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 4 Dec 2024
It was all around fantastic
Comment from Hotel Management
5 Dec 2024 by Tru Management, Hotel Management
What a great review! Thank you for much. We hope you will stay with us again when in the Manchester area.
by A verified traveler
Posted 4 Dec 2024
After arriving late, it was nice having the option of a restaurant on property. The staff were very nice and helpful during check-in and out. The complimentary breakfast is always nice. The room view was beautiful. Overall, a five-star stay!
Comment from Hotel Management
5 Dec 2024 by Tru Management, Hotel Management
Thank you for staying with us and recognizing the staff. They are what makes the hotel successful! Hope you will stay with us again when in the Manchester area.
