Ratings based on 970 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Staff was nice and rooms were very up to date
Comment from Hotel Management
7 Dec 2024 by Sheraton Grand, Hotel Management
Thank you for your feedback. We are thrilled to know you enjoyed your stay at the Sheraton Grand.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Sheraton Grand, Hotel Management
Thank you for your feedback. We are thrilled to know you enjoyed your stay at the Sheraton Grand.
by A verified traveler
Posted 26 Nov 2024
Very clean and convenient.
Comment from Hotel Management
27 Nov 2024 by Sheraton Grand, Hotel Management
Thank you for your feedback. We are happy that we were able to exceed your expectations during your recent stay at the Sheraton Grand Los Angeles.
by A verified traveler
Posted 23 Nov 2024
Staff Miguel is very helpful, kindnes
Comment from Hotel Management
27 Nov 2024 by Sheraton Grand, Hotel Management
Thank you for your feedback. We are glad Miguel was helpful and able to assist you during your stay.
by A verified traveler
Posted 16 Nov 2024
The property was beautiful and elegant. Loved the close shopping experience and the proximity to events in town.
Comment from Hotel Management
17 Nov 2024 by Sheraton Grand, Hotel Management
Thank you for your feedback. We are thrilled to know you enjoyed your stay at the Sheraton Grand.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sheraton Grand Los Angeles, Hotel Management
Thank you for your feedback. We are thrilled to know you enjoyed your stay at the Sheraton Grand.
by A verified traveler
Posted 14 Nov 2024
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Comment from Hotel Management
16 Nov 2024 by Sheraton Grand, Hotel Management
Thank you for your feedback. We are happy we were able to meet your expectations.
by A verified traveler
Posted 13 Nov 2024
Liked the location. Close proximity to dining and shopping. Very short walk to the Novo. Hotel and room very clean and new looking. Cost for L.A quite affordable. Front desk staff offered little to no assistance regarding how to navigate elevator and find my room. Kinda tricky here as you have put in room number and scan room key. (I had to ask a man nearby). Also, it is easier to use valet as finding self park was confusing. So, pay the $55 to avoid the headache. Again, Front desk person, Anna, waved me off and said, "it's over there." I had to ask the valet person, who wasn't very clear either. So, overall, very nice hotel in a great location. The service needs sone wirk.
Comment from Hotel Management
17 Nov 2024 by Sheraton Grand, Hotel Management
Thank you for your feedback. We sincerely apologize for the multiple service issues that occurred during your stay.
by A verified traveler
Posted 8 Nov 2024
Good location
Comment from Hotel Management
9 Nov 2024 by Sheraton Grand Los Angeles, Hotel Management
Thank you for your feedback. We are thrilled to know you enjoyed your stay at the Sheraton Grand.
by A verified traveler
Posted 7 Nov 2024
Good
Comment from Hotel Management
8 Nov 2024 by Sheraton Grand, Hotel Management
Thank you for your feedback. We are thrilled to know you enjoyed your stay at the Sheraton Grand.
