Ratings based on 16 Verified Reviews
2.8 Room cleanliness
2.2 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Close to staples
Posted 2 Mar 2018No support on site. Nice lift but difficult to get keys
Recommended
for Everyoneby A verified traveler from Boston
Clean and otherwise good but no amenities at all
Posted 31 Jan 2018
Cons: All good but no amenities at all. No Soap. No shampoo. No paper towels. This is not a dealbreaker. But I feel that the site should just warn people th
All good but no amenities at all. No Soap. No shampoo. No paper towels. This is not a dealbreaker. But I feel that the site should just warn people that they need to bring their own soap and shampoo. Come on guys!
by Loretta
Runaway Runaway!!!!!
Posted 13 Nov 2017 on HotelsThe most horrific Hotel experience I've ever had exclamation!! Unclear instructions, email instructions arriving 2 days after my check in, no one able to provide any information, telephone number two persons with minimal English experience and unable to provide information, no continuity between what information I did have and how to implement the instructions. I was supposed to get a receipt so that I could return the receipt and get my refund back. No one knew what I was talking about. No one had any kind of an idea of a receipt. The unit itself was built like a bomb shelter. Walls were concrete and so therefore sound ricocheting off of everything. Sound of people talking in the hall, any doors opening or closing, any water running through the pipes, which of course were exposed. The free parking nearly got my car towed away because I hadn't paid the overnight parking. But who was to get this payment? There was no one accepting money. Shower head was broken and even if you didn't want to wash your hair you had to because the water was spraying in all directions & running out of the tub and soaking the entire bathroom. It was close to the convention center and managed my needs there. I would never use this again. I may never use hotels.com again.
by Caitlin
NO HOT WATER, NO CELL RECEPTION! DO NOT BOOK: SCAM
Posted 26 Sep 2017 on HotelsWARNING: DO NOT BOOK THIS PROPERTY!!! They will completely rip you off and Hotels.com claims no fault. First, their rate of $157/night for Luxury Studio is not what you end up paying, and its non-refundable (no matter what!) There is an additional $65 in taxes, $150 mandatory fee, and a $160 cleaning fee. My stay ended up well over $600+ when it should have been closer to $350. You can book a luxury hotel in Downtown LA for $300/night for that cost.
Second, they ask for a visual copy of your credit card and license to be sent over email. This is NOT properly disclosed on Hotels.com and when I tried to cancel because of this I could not be refunded.
Third, I had MAJOR issues at the property itself. There is no physical person there to check you in, so you have to find the key yourself and find the apartment. I had NO HOT WATER for the two days I was there, called their property and they ended up doing nothing about it by the time I left. Next, THERE IS NO CELL PHONE RECEPTION in the unit where i was staying (have Verizon). Absurd for $300/night. This unit was on the first floor, surrounded by concrete walls so no wonder. This again was not disclosed in their rental agreement or on Hotels.com! Last, their claim to have Cable TV provided, there was no working television either. When I called the property, they have dodged me several times refusing any compensation/makegood and Hotels.com did nothing either. NO DOT STAY AT THIS PROPERTY THEY WILL RIP YOU OFF!
by A verified traveler from Chicago
Convenient location near convention center
Posted 15 Jan 2017 on Orbitz
Pros: Location, room amenities. Big closet area. washer and dryer available.
Cons: Not a Hotel. No cell phone and wifi service. Stop with the separate cleaning fee and charge what the real rate ends up being. A bathmat please
Location: Staples Center, LA Live, Convention Center
Understand that this is not a hotel. No registration desk, no clean towels everyday. The registration process was awkward and it wasn't comforting to know that there is really no support should any trouble be encountered. Didn't care for the "cleaning fee" that was a separate charge. Just build it into the price instead of the seemingly good deal for accommodations. That said, room was nice and spacious. But with the concrete walls and roofs I couldn't get any cell phone service or wifi when I was in the room. This is a big negative when you need to stay in contact with the outside world. Bathmat needs to be provided
by A verified traveler from Melbourne, Australia
Everything was HORRIBLE about the room,dont bother
Posted 27 Dec 2016
Pros: Nothing
Cons: Don't rent these apartments out to anyone, as it's a dump!!
Getting into your room was like playing the game show Amazing Race!! There were no staff that you could talk to face to face, it's all over the phone. My family waited nearly 2 hours to get into the room as we spent so much time trying to find the room key which was an absolute joke!!
The staff were rude and abrupt, and I had to call them many times as the lights in the lounge area were not working. The hair dryer was not working which was replaced. The oven did not have trays and when I asked the staff we were only given a large baking dish. The room however was not clean when we checked in, but they promptly charge a cleaning fee of $171 from the previous guests. The carpets seemed like they had not been vacummed in ages. The sheets also smelt mouldy and unclean. The toilet was not working properly and completely blocked up with waste floating in it, on the last day that we stayed at the apartment. We needed to bear with the smell the entire night that we slept in the room which was disgusting. When I called was told that I need to use the toilet near the reception area during the night, which was highly impractical at all as I had a child.
To make matters worse they charge you a deposit of $450. I had to call a few times before the deposit money was refunded. When the money was finally refunded they charged a credit surcharge, so we didn't get back the full amount! I would definitely avoid this place at all costs, and would not recommend to anyone.
Recommended
for Everyoneby A verified traveler from ON
Good stay
Posted 27 Oct 2016
Pros: Good apartment close to Staples center and LA Convention center, within 5 min walking. Clean and fairly quiet at the back of the building, eventhough it is on the ground floor. Overall, i was happy with my stay. I was there for a conference at the convention and it is only about 5 min walk. Very convenient.
Cons: Its an apartment, not a hotel, so you dont have room cleaning everyday. The fee for room cleaning one time at the end of your stay is $171, which I think is too high. $100 or 120 would be more reasonable.
Location: Very close to LA convention center and Staples center, if you want to stay close to these places.
by A verified traveler from CALIFORNIA
COMPLICATED AND CHALLENGING TO GET IN THE ROOM.
Posted 24 Oct 2016
Pros: i liked the location. one block from the L.A. LIVE.
Cons: EVERYTHING.
from reservation, ( ADDITIONAL FEES)
clean up, arrangements to check in, etc.
Where to start?
be aware of the $172.00 per stay cleaning fee. ( not too clean apartment after all )
be aware of the $450.00 security deposit. i got back 413. so i think there are more hiding charges/fees.
plus the $334.00 price-( two nights)
i would feel more comfortable and happy if is advertised as 250 per night plus taxes.
that sounds more honest and the location is great. only one block from the staples center.
lots of good restaurants, bars, etc, at walking distance.
i know the confirmation says -no front desk. and call, email, etc, for more check in details.
well, getting inside the apartment is basically like a mission impossible mission.
once they get the security payment, you get the next clue. to me it was an adventure. for my wife was stressful and not funny at all.
I DID NOT LIKE TO HAVE TO SEND THEM PICTURES OF MY DIVER LICENCE AND CREDIT CARD ON BOTH SIDES.
even after getting in the building you cannot use the elevator. a special security device is needed to activate the elevator.
there are many challenges to finally get in the room. we were outside the building at 3:55 pm. finally got inside the room at 6:00 pm.
if you like to solve mysteries and like spy missions go for it! you will have lots of memories to tell your friends at a party.
by A verified traveler from Wisconsin
Posted 28 Sep 2016
Pros: Bed was very comfortable and relatively quiet.
Cons: clean better and provide above listed things that were missing from room
Location: location was very close to convention center, so worked out well for changing hotel after the first night.
Floor was dirty in main room and bathroom. Only towels present, no wash cloth or hand towels.
No dish towels in kitchen to dry dishes used.
by A verified traveler
Perfect... once you check in
Posted 23 Sep 2016 on HotelsSetting up the hotel stay is a pain in the butt. If you book with an external site there are multiple steps to follow. Including cleaning fee, deposit, and lease signature. They will contact you with details. Once you get checked in it is smooth sailing. The location is very convenient if you plan on attending the LA Convention Center and its surrounding attractions like the Staples Center. All walking distance. The building is secure with locks at every entrance including to operate the elevator. You also will get an assigned parking spot in the parking garage. A lot of the spots were compact parking. I did have an issue will cell service in the room because the walls are concrete, but worked fine by window.
