Ratings based on 2,603 Verified Reviews

4.6 out of 5
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Nov 2024
5 out of 5
by A verified traveler

Posted 20 Nov 2024
The rooms are small but efficiently designed. Very close to Pershing square metro stop and grand central market. Staff was helpful and welcoming. Loved being able to control everything from I pad.
5 out of 5
by A verified traveler from Gibsonville

This traveler left a rating score only Posted 20 Nov 2024
3 out of 5
by A verified traveler

Posted 19 Nov 2024
THE ROOMS ARE NOT DESIGNED FOR ALL AGE GROUPS, ONLY TALL PEOPLE CAN GET ON THE BED AS THE BED IS TOO HIGH FOR SMALL MADE PEOPLE AND CHILDREN THE BEDS ARE NOT BEDS. A MATRESS WAS PLACED ON TOP OF A BUILT IN TWO DRAWER SET AT THE BOTTOM THE KINGBED WAS VERY LARGE AND MOVED RIGHT UP TO THE WINDOW THERE IS NO SPACE TO GO AROUND TO THE OTHER SIDE OF THE BED IF TWO PEOPLE SLEEPING THE FIRST PERSON HS TO JUMP ON THE BED AND SCROLL ON TO THE OTHER SIDE THE CLEANERS ARE JUMPING ON THE BED TO MAKE THE BED SO IT IS NOT HYGENIC AT ALL NO WARDROBES FOR PUT YOUR CLOSTHS THE WASH BASIN IS OUTSIDE THE BATHROOM VERY SMALL BASIN AND TOO HIGH NO BODY WASH OR PASTE AND BRUSH IN THE BATHROOM THE ROOM DOORS ARE TOO HEAVY TO OPEN BY SMALL WEAK OR DISABLE PEOPLE THE BREAKFAST WAS NOT FREE THE CHARGE FOR A BREAKFAST IS $25.00 FOR A STANDARD NOT BUFFET OR SPRAY OF ALL OPTIONS AS CONTINENTAL!!! I HAD TWAO SALICESAA OF BREAD AND SCRAMBLED EGG WITH ACUP OF COFFEE FOR $25.00 OUTSIDE THE HOTEL IS ONLY $6, $7 AS FOUR STAR CAN BE OFFERED FOR FREE BREAKFST OR LESS MONEY OR BY PIECE I WAS TOTALLY ROBBED FOR THE BREAKFAST NO TOURIST INFORMATION OR MAPS
5 out of 5
by A verified traveler

Posted 19 Nov 2024
I loved CitizenM. It was clean, hipster-y (in a good way, has a decent bar, and definitely has a European flair. Which I love. The rooms are very small though. It was perfect for me as a single traveler, but might feel a touch snug for a couple.
4 out of 5
by A verified traveler

Posted 19 Nov 2024
Hotel was great neighborhood not so much
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Nov 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Nov 2024
5 out of 5
by A verified traveler

Posted 18 Nov 2024
Nice quiet place easy checking in and checking out, food and drinks are mighty good, would definitely go back.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Nov 2024
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