Ratings based on 973 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 26 Nov 2024
Roaches, sticky gross carpet, tv didn’t work, homeless people methed out in stairwells, no microwave, water lukewarm, not hot
by A verified traveler from Rockford
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Dwayne,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 15 Nov 2024
Waiting outside for 20 minutes because the lobby doors were locked. The room was stuff of nightmares. Run from this hotel.
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Clayton,Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Maz K.#Team6
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Staci, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Natalie #Team6
by A verified traveler
Posted 12 Nov 2024
The manager was nice and helpful
Comment from Hotel Management
13 Nov 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 10 Nov 2024
I didn't like the manager
Comment from Hotel Management
11 Nov 2024 by Brand Experience Team, Hotel Management
Hi Daylon,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
by A verified traveler from Houston
Posted 30 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Mgr, Hotel Management
Thank you for your honest review
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Mgr, Hotel Management
Thank you're for your review
by A verified traveler
Posted 27 Oct 2024
The hotel was disgusting. Very, very dirty. Bugs and cockroaches everywhere, crawling on my clothes, the bed and me. Terrible.
Comment from Hotel Management
28 Oct 2024 by Brand Experience Team, Hotel Management
Hi Christopher,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
