Ratings based on 127 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Everything was in walking distance
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Katherine, we’re delighted you loved your experience at DoubleTree by Hilton Lansing. It's wonderful to hear you enjoyed the convenience of our location. We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Nov 2024
The hotel is right in downtown and was walking distance of our event, which was a pleasant thing. The hotel was under renovation and only one elevator was in service. This wouldn't have been too much of an issue, but there was also a teaching conference, so the wait times were not great. Overall though, we would stay again just for the helpful and kind staff.
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Jacklyn, thank you for sharing your experience. It's great to know you appreciated the convenient location and that our team members made a positive impression on you. Renovations can sometimes cause temporary inconveniences, but we're pleased you would consider staying again at DoubleTree by Hilton Lansing.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Jimi, thank you for sharing your feedback. It's important to us that each guest has a memorable experience. We hope to have the opportunity to welcome you again in the future for an improved stay.
by A verified traveler
Posted 17 Nov 2024
Did not get the room I booked.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Sandra, thank you for providing feedback about your recent visit. The team will be looking into why you did not get the room you booked to prevent it in the future.
by A verified traveler
Posted 5 Nov 2024
Friendly staff and very clean rooms. The TV was bigger than expected which was nice. Definitely coming back soon.
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Lucas, it's great to know you had a pleasant stay at DoubleTree by Hilton Lansing. We're thrilled you appreciated the spacious TV and the cleanliness of the rooms. Our team members are looking forward to welcoming you back soon.
by A verified traveler
Posted 5 Nov 2024
Very clean and quiet
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Thank you for sharing, Daniela!At DoubleTree by Hilton Lansing, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
by A verified traveler from Grosse Ile
Posted 4 Nov 2024
What I did not like is that Expedia charged me 300.00 for the room and my friend got the same EXACT room for 106.00 on Booking. com Guess that will be my new go to site.
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Barbara, thank you for sharing your feedback. It’s delightful to hear you traveled with a friend. We're thrilled you enjoyed your stay at DoubleTree by Hilton Lansing. We hope you had a memorable experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 3 Nov 2024
their restaurant food needs some attention seem to be reheated not that appealing the facilities itself was excellent. Need to bring their restaurant to that quality.
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Bruce, thank you for sharing your thoughts. The team appreciates your feedback and is glad to hear you enjoyed the facilities. Your comments about the dining area will be shared with the relevant team to ensure continuous improvement. We're looking forward to welcoming you back to DoubleTree by Hilton Lansing.
by A verified traveler
Posted 28 Oct 2024
We were created by the most friendly staff! They were very accommodating for me to get a late check out so I could come back to the room after my race, and even tossed in a couple cookies! Room was clean and updated. Staff at the restaurant was also fantastic!
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Emily, thank you for sharing your wonderful feedback. We're delighted you loved your experience at DoubleTree by Hilton Lansing. It's fantastic to hear our team members made your stay enjoyable, and that you appreciated the clean and modern room. We look forward to welcoming you back soon!
by A verified traveler
Posted 28 Oct 2024
Nice accommodations and staff were helpful and nice. Enjoyed my stay!
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Susan, we're delighted you loved your experience at DoubleTree by Hilton Lansing. Our team members are thrilled to know they made your stay enjoyable. We hope to welcome you back soon!
