Ratings based on 329 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Manager, Hotel Management
Dear Courtneay,Warmest Greeting from Wyndham Garden Kuta Beach Bali. Thank you for your rating contribution to our hotel. your review is important to us for our service and facility quality improvement.
by A verified traveler from Sacramento
Posted 22 Sep 2024
Comment from Hotel Management
31 Oct 2024 by Hotel Management, Hotel Management
Dear Agustinus,Thank you for your feedback, our guest satisfaction will be on priority and will be pleased to welcome you again once you decided to stay at our hotel.
by A verified traveler
Posted 18 Jun 2024
Great location
by A verified traveler from Astoria
Posted 29 May 2024
by A verified traveler
Posted 28 May 2024 on Wotif
No atmosphere on a few beds round pools. No safe until you asked for it then it just sits in cupboard. Room nice. Broken decking very dangerous. No room service. The cafe was lovely but wernt told about it. Horrible pillows. Pretty run down
by A verified traveler
Posted 2 Feb 2024
Will stay again when in Kuta. Beach across the street, entertainment, small market next store, restaurants/bars everywhere, great view from the room and best of all…..the staff. Friendly and attentive.
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Dear George, Thank you for your feedback, we are happy to hear that you have good experience and pleasant stay at our hotel. We are please to welcome you again for your future trip.
by A verified traveler
Posted 20 Nov 2023
Plus: location, staf hospitality
Minus: poor building finishing condition, a bit on the expensive side for that standard. My shower handle was broken on my first day but the staff fixed it. Towel hanger very far from shower, making us walking across the sink with dripping water. There are only body towels provided, no hand/2nd towels available.
Comment from Hotel Management
23 Nov 2023 by Manager, Hotel Management
Dear Rakhmad, Thank you for your review. Your feedback is very important to us for our service and facility improvement. We notice all concern that you experience during your stay and this is already well inform to our related team for further action in order to ensure all service and facility delivered in order. We will do our best and make sure our guest have a pleasant experience in future.
by A verified traveler
Posted 1 Sep 2023
Its was ok for the price but the sink didn't work and looks like for quite awhile had to use tap in shower to wash hands and didn't even attempt a shave.
Comment from Hotel Management
3 Sep 2023 by Manager, Hotel Management
Dear Martin, Thank you for your feedback. We express our apology for unpleasant experience that you have during your stay at our hotel. We will ensure the facility concerned will be on priority to be fixed in order to maintain our service quality.
by A verified traveler
Posted 9 Aug 2023
The property is very old. You need urgently maintenance. No lighting along the balcony to our room. It's completely scary and unsecured. But more scarier is the room. The wooden floor got peeled off, the toilet area
are full of mold. Staff seem doesn't know the simply information about Kuta.
Comment from Hotel Management
21 Aug 2023 by Manager, Hotel Management
Dear Chaninart,Thank you for your feedback. We do apologize for any inconvenient that you an family experience during your stay. We will ensure our team to take serious action for cleaning and maintenance our hotel facility. our reception is ready 24 hour if you need any information and assistance needed to ensure our guest have pleasant experience.
by A verified traveler
Posted 25 Jul 2023
Comment from Hotel Management
21 Aug 2023 by Manager, Hotel Management
Dear Gloria C,Thank you for your rating, your review is important to us for our service improvement. We will inform all hotel team to deliver best service to ensure our guest have a pleasant stay.
