Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Staff are amazing, everyone is so lovely and right after asking about things, it is met and done!
Breakfast options really good and has a family/kids friendly environment, the only things is that I was feeling uncomfortable and overwhelmed when staff were trying to cuddle my baby girl, I knew it was coming from a kind heart but I personally didn’t like it.
Also, no dish wash liquids were available so I couldn’t wash my baby’s food container, the cleaner did not have it also!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Management of Hard Rock Hotel Bali, Hotel Management
Dear Matthew, We are thrilled to hear that you had a great time with us and appreciate the perfect blend of relaxation and entertainment that we offer. Thank you for staying with us and we shall look forward to welcome you back soon. Rockin' regards,Management of Hard Rock Hotel Bali
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Management of Hard Rock Hotel Bali, Hotel Management
Dear Chao Hoe, Thank you for taking the time to provide a lovely rating. You Rock!We are thrilled that you enjoyed the experience and your valuable feedback is truly appreciated.It has been a pleasure having you and we shall look forward to rockin' with you soon.Rockin’ regards,Management of Hard Rock Hotel Bali
by A verified traveler
Posted 23 Oct 2024
Best place to stay at Kuta
Comment from Hotel Management
25 Oct 2024 by Management Hard Rock Hotel Bali , Hotel Management
Dear Baris, Thank you for choosing Hard Rock Hotel Bali. We are delighted to hear that you regard as us the best hotel to stay in Kuta. Our team is the heart and soul of Hard Rock Hotel Bali and we will share your kind words with the entire team. Thank you for letting us know about your wonderful experience and we shall look forward to rockin' with you on your next visit to Kuta. Rockin' regards,Management of Hard Rock Hotel Bali
by A verified traveler
Posted 21 Oct 2024
Everything was good in the hotle except the water pool wasn't clean enough
Comment from Hotel Management
22 Oct 2024 by Management Hard Rock Hotel Bali , Hotel Management
Dear Karim, Thank you for staying at Hard Rock Hotel Bali and taking the time to share your feedback.It is lovely to know that you had an enjoyable holiday with us. With regard to pool cleanliness, we regret to know the inconvenience you experienced. Pool cleanliness is our top priority and our team monitor its hygiene frequently with standard of stringent cleanliness that conducted consistently. Your feedback is highly appreciated and will be taken with utmost priority for further improvement. Again, thank you for choosing us and we shall look forward to welcome you back for another rockin' stay. Rockin' regards,Management of Hard Rock Hotel Bali
by A verified traveler
Posted 15 Oct 2024
The property hotel absolutely beautiful. My only thing is not being able to stay in 1 room when there are 2 queen beds in a room. 1 room is enough for 2 x adults and 2 x children
Everything else is perfect
Comment from Hotel Management
16 Oct 2024 by Management Hard Rock Hotel Bali , Hotel Management
Dear Jodie Lee, Thank you for staying with us and sharing your lovely experience at Hard Rock Hotel Bali. It is delightful to know that you had a great time exploring our family-friendly environment and enjoyed the amplified service by our band members. With regard to room, the configuration is sufficient for 2 adults and 2 kids under 12 year old. Should you plan to visit us in the future, it would be great to reach our team directly for further assistance and information on our range of room categories. Thank you and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Management Hard Rock Hotel Bali , Hotel Management
Dear Alex, Thank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is enjoyable and looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Management Hard Rock Hotel Bali , Hotel Management
Dear Michael Funso,Thank you for taking the time to provide a rating. We are thrilled that you enjoyed the experience and your valuable feedback is truly appreciated.It has been a pleasure having you and we shall look forward to rockin' with you soon.Rockin’ regards,Management of Hard Rock Hotel Bali
by A verified traveler
Posted 28 Sep 2024
Staff members all friendly
Comment from Hotel Management
3 Oct 2024 by Management Hard Rock Hotel Bali , Hotel Management
Dear TECK CHING,Thank you for staying with us. It is delightful to learn that you had a great time at Hard Rock Hotel Bali and enjoyed our welcoming-environment by our band members. They are truly the heart and soul of Hard Rock Hotel Bali. Thank you for being with us and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali
by A verified traveler from Elgin
Posted 23 Sep 2024
The hotel was in a convenient location. Close to shops and stores and across the street from the beach.
Comment from Hotel Management
24 Sep 2024 by Management Hard Rock Hotel Bali , Hotel Management
Dear Horace, Thank you for staying with us and taking the time to share your lovely experience. We are delighted to hear that you enjoyed our hotel's prime location! It is wonderful to know that our convenient location made your stay even more enjoyable with eateries and attractions that can be reached within walking distance. Thank you for taking the time to share your positive feedback. We hope to have the opportunity to welcome you back in the future and provide you with another rockin' experience. Rockin' regards, Management of Hard Rock Hotel Bali
