Ratings based on 988 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Convenience
by A verified traveler
Posted 14 Nov 2024
I lucked out coming here when my flight was canceled. Staff was great. All very helpful and accommodating. They were booked the following night but held my luggage and encouraged me to enjoy the facilities after I checked out. Nice pool, restaurant and very walkable. Near the mall and across from the beach. There was some construction on the property as they were remodeling, but it was not intrucive or noisy, just visible in one area. Highly recommend. Wish I could have finished my stay there.
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Mr. Eric Hansen,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write some feedback following your recent stay with us. We are glad that you are satisfied with our lovely team.We were glad that our guests were appreciated the development, because we try to improve our facilities to exceed the guests comfortable. Your feedback is essential for us to identify areas that require improvement, and we regret that we fell short of your expectations.Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Best regards,Grand Istana Rama Hotel
by A verified traveler
Posted 14 Nov 2024
Outdated, mosquitoes..aircon not cold..old towels..only 1 small bottle of shower gel per room.
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Mr. Teo Geok,Warmest Greetings from Endlessly Happening Hotel!We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is essential for us to identify areas and facilities that require improvement, and we regret that we fell short of your expectations.Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Best regards,Grand Istana Rama Hotel
by A verified traveler
Posted 11 Nov 2024
Beautiful property, friendly and helpful staff. Good location and lots to do in the area.
Comment from Hotel Management
12 Nov 2024 by Management, Hotel Management
Dear Mr / Ms. Adeana Murray,Warmest Greetings from Endlessly Happening Hotel!Thank you so much for your continued loyalty and for choosing to stay with us at Grand Istana Rama Hotel Kuta - Bali. We greatly appreciate your kind words and are delighted to hear that each visit has been a memorable and enjoyable experience for you.We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel
by A verified traveler from somerton Vic
Posted 2 Nov 2024
The staff were exelent very polite and helpful poolwas very inviting gardens exelent
Comment from Hotel Management
4 Nov 2024 by Management, Hotel Management
Dear Mr. Graham Aldridge,Warmest Greetings from Endlessly Happening Hotel!Thank you so much for your continued loyalty and for choosing to stay with us at Grand Istana Rama Hotel Kuta - Bali. We greatly appreciate your kind words and are delighted to hear that each visit has been a memorable and enjoyable experience for you.We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Management, Hotel Management
Dear Mr. Robert Mair,Warmest Greetings from Endlessly Happening Hotel!Thank you so much for your continued loyalty and for choosing to stay with us at Grand Istana Rama Hotel Kuta - Bali. We greatly appreciate your kind words and are delighted to hear that each visit has been a memorable and enjoyable experience for you.We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel
by A verified traveler
Posted 23 Oct 2024
I found the property to be of great quality. Clean.staff very friendly. Walking distance to beach and mall.i would recommend this property to everyone
Comment from Hotel Management
24 Oct 2024 by Management, Hotel Management
Dear Mr. Alan Richard Alderson,Warmest Greetings from Endlessly Happening Hotel!Thank you so much for your continued loyalty and for choosing to stay with us at Grand Istana Rama Hotel Kuta - Bali. We greatly appreciate your kind words and are delighted to hear that each visit has been a memorable and enjoyable experience for you.We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel
by A verified traveler
Posted 20 Oct 2024
Location was fantastic rooms are really only 3 stars
Comment from Hotel Management
23 Oct 2024 by Management, Hotel Management
Dear Ms. Sandra Oakay,Warmest Greetings from Endlessly Happening Hotel!Thank you so much for your continued loyalty and for choosing to stay with us at Grand Istana Rama Hotel Kuta - Bali. We greatly appreciate your kind words and are delighted to hear that each visit has been a memorable and enjoyable experience for you.We are glad that you are satisfied with our awesome location which is located exactly close to the beach and shopping mall. We also have a great Balinese traditional ambience with lustful garden. There is nothing more rewarding for us than knowing that our guests departed the hotel highly satisfied with their overall stay experience. Once again we thank you for your wonderful review which is very valuable to us and we are looking forward to welcoming you back for another memorable stay with us.Best regards,Grand Istana Rama Hotel
by A verified traveler
Posted 18 Oct 2024
Loved our time here 👌recommend nonslip surface around pool had a rather bad fall, breakfast was ok but I think you are better going elsewhere.
The Staff are all amazing and the location is awesome - will be back
Comment from Hotel Management
23 Oct 2024 by Management, Hotel Management
Dear Mr. Justin Dow,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write some feedback following your recent stay with us. We are glad that you are satisfied with our location and amazing of our team.We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is essential for us to identify areas that require improvement, and we regret that we fell short of your expectations.Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Best regards,Grand Istana Rama Hotel
by A verified traveler
Posted 12 Oct 2024
You are paying for the location. The rooms are old, not well maintained, and dated for what you are paying. I enjoyed my stay. I have stayed in much cheaper places around Bali where the rooms were much nicer for less than half the price.
Comment from Hotel Management
14 Oct 2024 by Management, Hotel Management
Dear Mr. Ian MacLeod,Warmest Greetings from Endlessly Happening Hotel!First of all, we would like to appreciatively thank you for your trust to stay at Grand Istana Rama Hotel and for taking the time to write some feedback following your recent stay with us. We are glad that you are satisfied with our location.We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is essential for us to identify areas that require improvement, and we regret that we fell short of your expectations.Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Best regards,Grand Istana Rama Hotel
