Ratings based on 110 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Soooo happy with our stay here!
Comment from Hotel Management
21 Oct 2024 by GRM, Hotel Management
Dear Mackenzie,Thank you for taking the time to share your experience with us and for the perfect score. We are absolutely delighted to hear that we were able to exceed your expectations and make your stay enjoyable. We pride ourselves on offering top-notch service to our guests and we're thrilled that you noticed. We look forward to welcoming you back for another stay in the near future.Best Regards,Family Tree Team
by A verified traveler
Posted 29 Sep 2024
Rooms has terrible amoniac smell, and stay all night long.
Comment from Hotel Management
1 Oct 2024 by GRM, Hotel Management
Dear Jose,I’m sorry to hear about the unpleasant odor in your room. This is definitely not the experience we aim to provide. Our team will look into this issue immediately to prevent it from happening again. Your feedback is invaluable in helping us improve.Best Regards,Family Tree Team
by A verified traveler
Posted 17 Jun 2024
The cafe is right downstairs at level 1 . Small boutique hotel but service was good . As need to walk up a flight of stairs to level 2 reception, the staff helps to carry the luggages.
Lovely room & cafe !
Comment from Hotel Management
28 Jun 2024 by GRM, Hotel Management
Dear Kimmie,Thank you so much for this glowing review! We're thrilled to hear that you enjoyed your stay at our boutique hotel and appreciated our team's effort to assist with luggage. It's wonderful to know that our cafe and room met your expectations. Regarding the stairs, we're always looking for ways to enhance our guests' experience and your feedback is valuable for us. We hope to have the opportunity to welcome you back for another lovely experience.Best Regards,Family Tree Team
by A verified traveler
Posted 17 May 2024
Very nice! Helpful staff that did our laundry for us. Nice, very clean room with a garden view and very cool comman areas on each floor.
Comment from Hotel Management
28 Jun 2024 by GRM, Hotel Management
Dear Jerika,Thank you for the wonderful review and the 5-star rating! We are thrilled to hear your stay was excellent and that you appreciated our clean rooms, garden view, and unique common areas. Our staff is always willing to go the extra mile to ensure your comfort. We are grateful for your acknowledgment and look forward to making your next stay even more enjoyable. Come back soon!Best Regards,Family Tree Team
by A verified traveler
Posted 3 Mar 2024 on Hotels
There was no running water to shower with. Their excuse was that downstairs used it all.
by A verified traveler
Posted 2 Mar 2024
We stayed at 7 hotels within 3 weeks on our honeymoon and this was our favorite. The room was quaint and felt so comfortable. The staff provided us some leftover pastries each night from the cafe downstairs. Parking is easy out front if you have a rental car. We also have to say: if you're staying here, make sure you go to dinner at the Tin Grill, two doors down for dinner at least once!
by A verified traveler
No songood as we expeted
Posted 30 Nov 2023 on HotelsVery nice staff nice room and great location.
We got bad weather in Krabi and decided to cancel one of the nights which the management entirely refused to refund.
Careful with losing the room key as they will charge you 200baths. You only get one room key by the way.
Steep hard to climb stairs to access your room which you will have to do by getting through a coffee shop they also run. This was awkward and uncomfortable at times.
Air conditioning noisy.
by A verified traveler
Posted 8 Jun 2023 on Orbitz
by A verified traveler
Perfect boutique hotel
Posted 16 Feb 2020 on HotelsPerfect boutique hotel with attention to detail and an amazing restaurant downstairs! This is what a boutique hotel should be like. Personal touches abound. Keep it up!
by A verified traveler
“Hostel vibe, hotel luxury (and privacy if you wan
Posted 11 Feb 2020 on HotelsGreat location with easy access to the likes of Railay Beach for just 150THB for long tail boat. Decor of rooms set up to feel very homely with the added bonus of a huge bed. Initially thought spiral staircase would be an issue with lots of luggage but staff on hand to carry bags etc. No complaints and would have no hesitation recommending this to anyone.
