Ratings based on 975 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Fancy property but what travelers value most is a nice bed & hot shower & they only delivered the first. The room was opulent & visually stunning but the shower water never got hot, drainage was poor & the seals leaked so water seeped out all over the floor which created a dangerous mess requiring all the towels & robe to mop up to avoid slipping. They should focus on the basics before all the decorative stuff that's not that important when all most want is to refresh after long journeys & sleep.
Comment from Hotel Management
8 Nov 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear Ronnilou, thank you for sharing your feedback with us. We are pleased to hear that you found your room to be up to standard, but we sincerely apologize that the shower and drainage issues disrupted your experience. Your comfort and safety are our top priorities, and we regret that we fell short of meeting your expectations in this regard. We appreciate your constructive feedback, and please be assured that we will work towards improving these areas to ensure a better and safer experience for our guests. Hopefully, you can see the improvements in your next visit. Once again, thank you for choosing us and we hope to be able to make your next stay an even better and memorable one. Kind regards, Nurqamarina - Guest Experience
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear Guest User, thank you very much for your kind review. We hope that you had an enjoyable stay and we look forward to welcoming you back, hopefully soon! Kind regards, Nurqamarina - Guest Experience
by A verified traveler
Posted 22 Oct 2024
Spacious room, comfortable bed and cozy environment with quality toiletries products. Assessible to every part of the city and the seafood street is just opposite the hotel.
Comment from Hotel Management
1 Nov 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear Jialing, thank you for sharing your review with us. We’re thrilled to hear that you enjoyed the spacious room, comfortable bed, and cozy atmosphere, along with our room amenities. We're also delighted to know that you found our hotel's location convenient, especially being close to the seafood street and accessible to the rest of the city. We hope you had an enjoyable stay and we look forward to welcoming you back in the near future. Kind regards, Nurqamarina - Guest Experience
by A verified traveler
Posted 11 Oct 2024
Convenient , staff is very proactive and polite , a pleasure staying here
Comment from Hotel Management
15 Oct 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear Jose Paulo, thank you very much for your kind review! We are delighted to hear that you had an enjoyable stay with us at Le Meridien Kota Kinabalu. We are also glad to know that you found our hotel's location convenient, and that you have felt our unique Sabahan hospitality and warmth that complements the world renowned Marriott hospitality from our associates. Thank you once again for your review and we look forward to welcoming you back, hopefully soon! Kind regards, Nurqamarina - Guest Experience
by A verified traveler
Posted 22 Sep 2024
Bath tub didn’t hold water so I took a shower and shower pan leaked badly all over marble floor. I nearly slipped and fell. Carpet had holes and stains. Furniture had seen better days.
Comment from Hotel Management
24 Sep 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear Marcy, thank you for sharing your review with us. We sincerely apologize for the issues you experienced with the bathtub and shower, as well as the condition of the carpet and furniture. Your safety and comfort are our highest priorities, and we deeply regret any inconvenience this may have caused. Please be assured that we will address these matters promptly. Allow us some time to work on the upgrades and we hope that the improvements are visible should you decide to stay with us again in the future. Once again, thank you for staying with us and also for sharing your feedback. Kind regards, Nurqamarina - Guest Experience
by A verified traveler
Posted 24 Aug 2024
Ocean view room was amazing.
Recommend the 2 island tour booked from the hotel
Comment from Hotel Management
13 Sep 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear silvana, thank you very much for your kind review! We're delighted to hear that you had a wonderful experience staying with us, especially while enjoying the sea view from your room! We're also pleased to hear that you had the chance to explore the islands during your visit to Kota Kinabalu, and we look forward to welcoming you back for another memorable stay. Kind regards, Nurqamarina - Guest Experience
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear Hokeun, thank you very much for your kind review. We hope that you had an enjoyable stay and we look forward to welcoming you back, hopefully soon! Kind regards, Nurqamarina - Guest Experience
by A verified traveler
Tired
Posted 8 Aug 2024 on HotelsThe hotel is old and looking tired. Carpets are stained, long corridors with low ceilings, reception looks dated and outside is in a state of disrepair. The hotel is in need of a refurb.
On the positive side. There are good views from the rooftop bar and the pool was nice.
On balance, we feel that the hotel was not good value for money.
Comment from Hotel Management
13 Aug 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear Matthew, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the views from our rooftop bar, and that you had a great time utilizing our pool. However, we deeply regret that your experience at our hotel fell short of your expectations. We appreciate your constructive feedback regarding the furnishings and ambiance of the hotel. Please be assured that we will look into these areas to ensure a better experience for our guests, and hopefully, you can see the improvements in your next visit. Thank you once again for your review, and we hope to have the opportunity to provide a more enjoyable experience for you in the future. Kind regards, Nurqamarina - Guest Experience
by A verified traveler
Weekend at KK
Posted 28 Jul 2024 on HotelsConvenient location, some staff are courteous but not all.
At breakfast I insisted on getting coffee myself at the coffee machine as I found a strand of hair in my coffee the day before.
Many flies at the restaurant as the fish market and sea is right across the hotel. The hotel must find a way to address this as it's unhygienic.
Comment from Hotel Management
13 Aug 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear Rozinah, thank you for sharing your feedback with us. We are delighted to hear that you found our hotel's location convenient, and that our associates courteous. We apologize for the cleanliness issues you encountered during your stay, and your constructive feedback regarding our cleanliness have been duly noted. Please be assured that we will look into these areas promptly to ensure a better experience for our guests, and hopefully, the improvements are reflected upon your next visit with us. Thank you once again for your review, and we hope to have the opportunity to provide a more enjoyable experience for you in the future. Kind regards, Nurqamarina - Guest Experience
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Nurqamarina - Guest Experience, Hotel Management
Dear Young jun, thank you very much for your kind review. We hope that you had an enjoyable stay and we look forward to welcoming you back, hopefully soon! Kind regards, Nurqamarina - Guest Experience
