Ratings based on 1,137 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
We enjoyed the pool and we were able to walk to Market Square to welcome home the Championship TN Vols Baseball Team !
by A verified traveler
Posted 26 Jun 2024
Great location, easy check in. Gabby at front desk was so friendly abd kind!
by A verified traveler
Posted 25 Jun 2024
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Customer Service, Hotel Management
Kayla, thank you for your excellent rating! Hilton Knoxville is thrilled to have provided you with a memorable experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 Jun 2024
Would NOT recommend this property for your stay to Knoxville. For value the hotel is very dated and our room was unclean upon arrival. Headboard and desk were caked in dust. We also had an adjoining room and when we opened it, it was covered in black dust that took us four Clorox wipes to clean. Light was out in our bathroom (though they did fix quickly) and conditioner bottle was broken off the wall. Lobby was very congested and long waits for elevators. The worst part of our experience though was definitely the valet parking. We were fine with paying the $35 a night for valet service, but the valet provided no direction and you have to seek them out when you arrived every time in our opinion, we believed that some of the valet drivers were perhaps on substances because communication was challenging. We arrived home and noticed we have three large scratches on our car that were not there before our trip, and since we drove directly home, had to be a result of valet parking.
Comment from Hotel Management
25 Jun 2024 by Customer Service, Hotel Management
Katherine,Thank you for detailing your recent experience. The issues you faced with the room's cleanliness and maintenance are concerning. It's good to hear that the bathroom light was fixed promptly. The comments regarding the valet service will certainly be reviewed closely, as this is not reflective of the service standard we aim to provide. We hope your future travels to Knoxville offer a more pleasant experience.
by A verified traveler
Posted 23 Jun 2024
Great location. Dirty carpet. Poor air conditioning. Smaller room than you would get at other hotels for the price. Great staff. Onsite restaurant is delicious. Comfy bed. Carpets need to be shampooed and air conditioner units need to be serviced or completely replaced.
Comment from Hotel Management
25 Jun 2024 by Customer Service, Hotel Management
William, thank you for highlighting the great location, wonderful team members, and delicious onsite restaurant. While it's good to hear you enjoyed the comfortable bed, we're concerned about your note regarding the carpet and air conditioning. These aspects will be addressed to improve the overall guest experience. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 22 Jun 2024
Outstanding and very accommodating staff, this is our third stay here and we’ll be back again! Great for kids too!
Comment from Hotel Management
24 Jun 2024 by Customer Service, Hotel Management
Ronald, thank you for your wonderful feedback! The Hilton Knoxville is delighted to know that you had an outstanding experience and found our team members accommodating. It's great to hear that you and your family enjoyed your stay. We’re looking forward to welcoming you back for your fourth visit!
by A verified traveler
Posted 21 Jun 2024
Great hotel about 1.5 miles from UT. Plenty of restaurants around, and easy distance from UT.
Comment from Hotel Management
22 Jun 2024 by Customer Service, Hotel Management
David, thank you for your positive feedback! We are thrilled to hear you enjoyed your stay at Hilton Knoxville and appreciated our convenient location near the University of Tennessee and local dining options. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 Jun 2024
Very nice
Comment from Hotel Management
21 Jun 2024 by Customer Service, Hotel Management
Kevin,Thank you for the kind words! The Hilton Knoxville team is thrilled that you had a pleasant experience. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 19 Jun 2024
Great staff and friendly and helpful staff
Comment from Hotel Management
20 Jun 2024 by Customer Service, Hotel Management
Gerald, thank you for your wonderful feedback. The team members at Hilton Knoxville are delighted to hear you enjoyed their friendly and helpful service. We're looking forward to welcoming you back soon!
