Ratings based on 1,326 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Druen, thank you for staying with us at Hilton Knoxville. We’re delighted you had a positive experience. We hope to welcome you back soon!
by A verified traveler
Posted 19 Nov 2024
We paid $200 for one night. The hallway smelt musty to room. Valet was $35. We went to the restaurant on site and there was a man in there who clearly was having some kind of mental or drug episode because he was cursing and talking to hisself. I am so disappointed in this Hilton stay, but I assume I won’t get any kind of refund for feeling unsafe because you did not need a key to enter from any door or to get to any level in the hotel. The bathroom was dated back to 1992 with zero water pressure and barely enough power to get the waste down the toilet. Save your money and go somewhere else. Not to mention the 65 inch tv was 15 feet away from the Murphy bed……..made it 35 years without sleeping on a Murphy bed but no more.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Margaret, we are thrilled you enjoyed your stay at Hilton Knoxville. We look forward to welcoming you back in the future!
by A verified traveler
Posted 13 Nov 2024
Good service
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Harry, thank you for staying with us at Hilton Knoxville. We're glad to hear you appreciated the good service. Our team members always strive to provide our guests with exceptional experiences. We hope to welcome you back soon!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Julie, thank you for staying with us at Hilton Knoxville. We're pleased to see your positive rating and hope to welcome you back soon for another enjoyable experience.
by A verified traveler
Posted 2 Nov 2024
We liked being able to walk to Neyland stadium and being downtown close to all the restaurants.
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Emily, it's wonderful to hear you enjoyed the convenient location of the Hilton Knoxville and that it enhanced your experience. Thank you for staying with us, and we hope to welcome you back soon!
by A verified traveler
Posted 31 Oct 2024
I had a nice stay at this hotel. It's got a great location in downtown close to a lot of nearby restaurants / shops / bars. Spacious room with a nice bed and a friendly staff.
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Stefano, we're thrilled you enjoyed your stay at Hilton Knoxville. It's wonderful to hear that you appreciated our location and spacious rooms. Our team members are glad to know you found them friendly. We hope to welcome you back soon!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Arthur, thank you for choosing Hilton Knoxville. We're pleased to see the positive rating and hope you had a wonderful stay with us. We look forward to welcoming you back soon.
by A verified traveler
Posted 27 Oct 2024
We had no hot water for 2 days. And the room had on odor to it.
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Nikki, thank you for sharing your experience. It's concerning to hear about the challenges you faced during your stay, and this is certainly not what we aim for. Your feedback is invaluable, and the team is committed to promptly addressing such concerns to enhance guest satisfaction in the future.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Helthon, thank you for your excellent rating. We're thrilled you enjoyed your stay at Hilton Knoxville. We look forward to welcoming you back!
