Ratings based on 46 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Comfortable, clean, large room for 2 people. Staff were pleasant and polite. Room service was prompt and the food was affordable and satisfying.
Comment from Hotel Management
30 Sep 2024 by Sylvie , Hotel Management
Dear James, Thank you for your amazing review and the way you described your recent stay and experience at the property. We can't wait for you to return in the near future. Yours in Hospitality, Sylvie General Manager
by A verified traveler
Posted 20 May 2024 on Hotels
Comment from Hotel Management
23 May 2024 by Sylvie , Hotel Management
Dear Thulani, Thank you for your 10 out of 10. We hope to welcome you back soon! Yours in Hospitality, Sylvie Hardy General Manager
by A verified traveler
Spacious rooms with a nice view
Posted 7 May 2024 on HotelsRoom is very nice and spacious, we have a wrap around balcony where we have coffee every morning. Bathroom is also spacious and always clean with a nice tub. My issue was the curtains are not thick enough so one can see through the bathroom at night when lights are on. So we had to take a shower in the dark. Cindy at the front desk is a rock star! She helped us every step of the way.
Comment from Hotel Management
10 May 2024 by Sylvie , Hotel Management
Dear Ceil, Thank you for your lovely review and the special mention about Sindi. We hope to welcome you back soon! Kind regards, Sylvie General Manager
by A verified traveler
Posted 25 Jan 2024
The staff is super friendly and helpful. It feels very safe.
by A verified traveler
Posted 14 Jan 2024 on Hotels
by A verified traveler
Posted 19 Dec 2023
by A verified traveler
Posted 9 Dec 2023
The staff are exceptional. Best on the continent
by A verified traveler
Friendly staff and JMB home from home
Posted 6 Nov 2023 on HotelsHotel was very nice, staff were really friendly, nice coffee shop/cafe downstairs for breakfast and the Marabi Club (Jazz club) downstairs in the basement was great.
Area is fine to get Uber/taxi from but not advised to walk. Only one downside of the room was the shower wasn’t great, but rest of the room was nice. Would recommend.
by A verified traveler
Not impressed with the security.
Posted 22 Oct 2023 on HotelsWe had someone enter our room in the middle of the night, even though I had bolted the door from the inside. This is unacceptable and should not have happened. Fortunately, the person who entered left when we shouted at them.
There is also no temperature control in the room, and it was very hot for the first half of the night.
The room faces the street, which is very noisy, especially on a weekend night.
Comment from Hotel Management
23 Oct 2023 by Hallmark Hotel team, Hotel Management
Hi Vishal,Thank you for staying with us and for taking the time to give us your feedback.We do apologise for the inconvenience during your stay, this is not the level of service we strive for.We will ensure that this does not happen again.Kind regards,
by A verified traveler
Great hotel in the middle of it all
Posted 20 Sep 2023 on HotelsIf you want a stay in a fantastic hotel that is right in the middle of Johannesburg...a hotel that is not located in the mostly-affluent sections of Johannesburg, containing all of the predictable and thus somewhat boring hotel brands, then this is the place for you. With its decor emphasizing an artistic avant garde expression, the staff is outstanding and always willing to help. Sure, the neighborhood is a bit more spicy than the all-too-safe and predictable hotel neighborhoods in the outlying areas of Johannesburg. But we felt fully supported by the staff, who went out of their way to make us feel welcome and safe. The room was modern and tastefully appointed and the food was very good. We felt it was very well priced.
Comment from Hotel Management
13 Oct 2023 by The Hotel Team, Hotel Management
Hi Samuel,Thank you for the positive feedback.Please come visit us again soon.Warm RegardsHallmark House Hotel Team
