Ratings based on 1,020 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
The view and all of the surrounding areas
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Maurice, We are delighted you had a refreshing and fulfilling vacation at DoubleTree by Hilton Hotel Jacksonville Riverfront. It is always wonderful to see our guests' comments about how the incredible views elevated their visit. Thank you for the generous review of our surroundings, and we look forward to hosting you again soon.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 29 Sep 2024
Got my car broken into while my car was parked in the underground garage and the rooms are outdated and dirty. Saw a roach too
Comment from Hotel Management
30 Sep 2024 by General Manager, Hotel Management
Dear Ashley, We are committed to providing our guests with a fulfilling stay. Therefore, we apologize for the inconvenience caused and regret disappointing you. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 29 Sep 2024
My room smelled musty and the bathroom was so disgusting I left early AM and drove 4 hours home to shower. No refrigerator in room which was disappointing. Overall I’d never stay there again.
Comment from Hotel Management
30 Sep 2024 by General Manager, Hotel Management
Dear Mary Ellen, I appreciate you bringing these concerns to our attention. I am grateful for your thoughts on this matter and your patience. Thank you for your time; I will address your comments appropriately.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by General Manager, Hotel Management
Dear giselle, Thank you for sharing your rating of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. Therefore, we regret if any issues keep you from having an outstanding stay. We hope to provide you with the exceptional hospitality we are known for on your next visit to the area.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 26 Sep 2024
The balcony with a riverview
Comment from Hotel Management
26 Sep 2024 by General Manager, Hotel Management
Dear Brendon, Thank you for taking the time to share your experience with us. We're glad to hear that you found the views from your balcony to be spectacular. Our location is one of our most significant assets, and we are thrilled it added to your enjoyment. It was a pleasure hosting your visit here at DoubleTree by Hilton Hotel Jacksonville Riverfront. Come back to see us again soon!Regards, Shawn D. Frisbee General Manager
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by General Manager, Hotel Management
Dear Ronald, It is rewarding to know you loved your stay! All of us here at DoubleTree by Hilton Hotel Jacksonville Riverfront look forward to making many more great memories with you. Thank you for choosing us during your time in the area.Regards, Shawn D. Frisbee General Manager
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Dear Ana, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Regards, Shawn D. Frisbee General Manager
by A verified traveler
Posted 24 Sep 2024
Location is everything! Right on the Riverbank!
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Elan, Thank you so much for the excellent review of DoubleTree by Hilton Hotel Jacksonville Riverfront. I agree that our downtown location on St. John's River is ideally situated to explore the exciting attractions of our city.It was a pleasure hosting you, and I hope you will make us your home any time you are in Jacksonville!Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 24 Sep 2024
It was my birthday weekend and the hotel didn’t disappoint!
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Takeila, Thank you for the great review of DoubleTree by Hilton Hotel Jacksonville Riverfront. It is always exciting to know that we exceeded all of your expectations, especially on an occasion that is really special to you. We are glad you enjoyed your time with us. It was a pleasure to have you as our guest, and we hope to see you again soon.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 23 Sep 2024
The outside and lobby area as well as the staff were nice but my room was outdated and borderline dirty.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Chelsea, Thank you for staying with us and sharing your experience. I apologize for not meeting all of your expectations. Your feedback will be shared with our team appropriately.I appreciate knowing how we could have enhanced your stay, and I hope you will revisit soon.Regards,Shawn D. FrisbeeGeneral Manager
