Ratings based on 983 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jul 2024
The river view was amazing -- I saw lots of dolphins in the morning! Great location for attending events downtown. The staff were very helpful and kind. I would love to stay there again! That being said, the ice machine wasn't working and there was no mini fridge, but that didn't ruin my stay. Parking was safe but not cheap at $20 per night.
Comment from Hotel Management
2 Jul 2024 by General Manager, Hotel Management
Dear Sarah, We are thrilled you had a lovely stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. Our close proximity to local attractions is just one of the many benefits of staying with us. We're also pleased to hear that you enjoyed our service and were amazed by the spectacular view of the St. Johns River and the dolphins! Thank you for sharing your specific feedback about the parking fee and amenities. It was our pleasure to have you as our guest, and we look forward to welcoming you again when your travels bring you back to our exciting city.Regards, Shawn D. Frisbee General Manager
by A verified traveler from CRAWFORDVILLE
Posted 1 Jul 2024
The property was fine. Clean, functional, comfortable, and met all of our needs. Staff was friendly. The check-in process leaves a LOT to be desired and the app/technology for Hilton is hot garbage. I received an email the day of our trip telling me to get the app to check-in... where I would select my room, receive a digital room key, and would be able to "skip the front desk". After jumping through a couple of hoops to get the app and get logged in to my account, I was presented with multiple errors before eventually being able to select a room and "check-in". However, when it came time to create my "digital key", I received a final error and was told to see the front desk for assistance upon check-in. Checking in with the front desk, I was told that I was NOT getting the room I had selected because it was "probably out of service for maintenance" and was put in a less desirable location. Again, the room and everything else with the stay was fine, but the time wasted on the technology and it's promises of greatness soured the entire experience.
Comment from Hotel Management
2 Jul 2024 by General Manager, Hotel Management
Dear Ronald, Thank you for evaluating your stay. We are glad that you liked our well-maintained property and we met most of your expectations. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize for your stay not being the seamless visit you deserve. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to have the pleasure of welcoming you back on a future visit to the area.Regards, Shawn D. Frisbee General Manager
by A verified traveler
Posted 30 Jun 2024
Overall I was pleased with the facilities and staff. However, I feel the bathroom could use some attention. I think it was also be beneficial to have smart TVs to allow guest to utilize streaming applications if they wished to. Another thing I would’ve liked is a bar service by the pool. It’s such a beautiful area and would be even more enjoyable with that option. As the hotel crowd grew the service didn’t seem to change which was remarkable. Valet parking was useful however there were times we waited for our vehicle because the attendants just hadn’t gone to retrieve it once we had sent the text notification. I would however stay again.
Comment from Hotel Management
30 Jun 2024 by General Manager, Hotel Management
Dear Desiree, Thank you for choosing DoubleTree by Hilton Hotel Jacksonville Riverfront and for sharing your comments. We appreciate your feedback and are pleased you had a pleasant stay. Thank you for informing us about the bathroom and adding the necessary input for our betterment in specific areas; we will address this appropriately. We enjoyed having you stay with us and gladly await your next return.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 28 Jun 2024
Great place to stay excellent staff beds were super comfortable. Restaurant on site was a little to pricey but we found great little bbq place down the road.
Comment from Hotel Management
29 Jun 2024 by General Manager, Hotel Management
Dear Samatha, We truly appreciate your generous compliments about an excellent stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. Thank you for this fantastic review, and we hope to welcome you again soon.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 28 Jun 2024
Location
Comment from Hotel Management
29 Jun 2024 by General Manager, Hotel Management
Dear Azzat, Thank you so much for the excellent review of DoubleTree by Hilton Hotel Jacksonville Riverfront. Our downtown location on St. John's River is ideally situated to explore our city's exciting attractions. It was a pleasure hosting you, and we hope you will make us your home whenever you are in Jacksonville!Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
24 Jun 2024 by General manager, Hotel Management
Dear Bria, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by General manager, Hotel Management
Dear Lateria, We are always delighted to see such a positive rating, as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to DoubleTree by Hilton Hotel Jacksonville Riverfront soon!Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 17 Jun 2024
Needs updating
Comment from Hotel Management
18 Jun 2024 by General manager, Hotel Management
Dear Chris, We are glad you chose to stay at our hotel, DoubleTree by Hilton Hotel Jacksonville Riverfront. We appreciate your observations and the opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. It was our pleasure to host your stay, and we look forward to your next visit.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 16 Jun 2024
Great
Comment from Hotel Management
16 Jun 2024 by General Manager, Hotel Management
Dear joseph, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at DoubleTree by Hilton Hotel Jacksonville Riverfront so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
2 Jul 2024 by General Manager, Hotel Management
Dear Stephanie, Thank you for leaving your generous rating regarding your recent visit to DoubleTree by Hilton Hotel Jacksonville Riverfront. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Regards, Shawn D. Frisbee General Manager
