Ratings based on 992 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 20 Sep 2024
Staff was very rude
Comment from Hotel Management
21 Sep 2024 by Customer Service, Hotel Management
Jay, the encounter you described with our team members is below our expectations. We value your feedback and will use it for further improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 13 Sep 2024
Crowded area.
Comment from Hotel Management
14 Sep 2024 by Customer Service, Hotel Management
Patricia, thank you for staying with us at Hilton Garden Inn Jackson Downtown. The lively location brings excitement, and we're glad you experienced our hotel in this vibrant setting. We're looking forward to welcoming you back.
by A verified traveler
Posted 1 Sep 2024
It was great
Comment from Hotel Management
2 Sep 2024 by Customer Service, Hotel Management
Dansler, it's wonderful to hear you had a great time at Hilton Garden Inn Jackson Downtown. Your outstanding rating is highly appreciated. We look forward to hosting you again in the future!
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Charlotte, Hotel Management
Daniel, thank you for your response...we try hard to take care of our guest. I am fortunate to work with this team...they truly love people. We mess up from time to time but the team will make it right.
by A verified traveler
Posted 26 Aug 2024
Gorgeous room and building.
Comment from Hotel Management
26 Aug 2024 by Customer Service, Hotel Management
Dawn, we're delighted you loved your experience at the Hilton Garden Inn Jackson Downtown. We hope to welcome you back soon for another wonderful stay!
by A verified traveler
Posted 24 Aug 2024
Staff was very pleasant and personable. I felt valued as a customer.
Comment from Hotel Management
25 Aug 2024 by Customer Service, Hotel Management
Monica, we're delighted you loved your experience at Hilton Garden Inn Jackson Downtown. Our team members truly enjoyed making your stay special. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 Aug 2024
Great property.
Comment from Hotel Management
25 Aug 2024 by Customer Service, Hotel Management
Norman, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn Jackson Downtown!
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Customer Service, Hotel Management
Yashamika, thank you for choosing to stay with us at Hilton Garden Inn Jackson Downtown. We're delighted you had a pleasant visit and look forward to welcoming you back in the future.
by A verified traveler
Posted 22 Aug 2024
At my entire State I never received any towels or room service whatsoever I inquired that at the front desk and they told me I have to sign a waiver for that kind of service
Comment from Hotel Management
23 Aug 2024 by Customer Service, Hotel Management
Kelvin, there seems to have been a misunderstanding regarding the service provided during your stay. The team members aim to ensure all guests have a comfortable experience, and it’s regrettable that there was confusion about the procedures. Your feedback is appreciated, as it helps improve future stays.
