Ratings based on 594 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Located extremely close to downtown Indianapolis. The room was very clean. My only issue is that parking is $30/day. Doesn't seem right to charge for parking
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Anthony, thank you for sharing your thoughts. It's great to know you found the location convenient and the room very clean at Residence Inn by Marriott Indianapolis Downtown on the Canal. Regarding the parking, the team understands your perspective and always aims to provide value for guests. We're looking forward to welcoming you back.
by A verified traveler
Posted 16 Nov 2024
The property it's self looked nice but it is in need of both tlc and repair. Specifically the elevator and the hotel rooms need of repair.
I would not recommend the property to others due to its age and needs. Staff was friendly and helpful.
It was safe and easy to walk from and back to. So location was the draw. For selection but will not stay in the Future.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Jack, thank you for sharing your thoughts. The team is grateful for your kind words about their friendliness and helpfulness. It's great to hear you found the location convenient and safe. Your feedback on the condition of the property is appreciated, and it will be taken into consideration.
by A verified traveler from Colorado Springs
Posted 15 Nov 2024
Not much next to this hotel so getting anything you need like groceries or a meal is a real pain- if you don’t have a car. Hotel is worn, tired carpets and hallways. No bar or small meals available unless you walk to the next hotel over and they have a very basic set up and the food isn’t good. The room space is large and there’s an empty fridge. 😃 wouldn’t stay there again as there are other hotels nearer to what’s going on with more amenities.
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Giselle, thank you for taking the time to share your feedback. While the surrounding amenities didn't meet your expectations, it's great to hear that you found the room space large and appreciated having an empty fridge. Thank you for staying with us. We wish you all the best in your future travels.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Timothy, it's wonderful to hear you had a great time at Residence Inn by Marriott Indianapolis Downtown on the Canal. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Mitchell, thank you for choosing to stay with us. Your feedback is valuable, and we hope to provide you with a more satisfying experience on your future visits.
by A verified traveler
Posted 3 Nov 2024
Front desk staff was very friendly and professional!
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Tandya, thank you for staying with us at the Residence Inn by Marriott Indianapolis Downtown on the Canal. We’re delighted to hear that our team members at the front desk made your experience enjoyable. We look forward to welcoming you back!
by A verified traveler
Posted 1 Nov 2024
Nice and roomy rooms. The hotel does try to be welcoming
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Jennifer, thank you for staying with us at Residence Inn by Marriott Indianapolis Downtown on the Canal. We are delighted to hear you enjoyed the spacious accommodations. Our team strives to create an inviting environment, and it’s wonderful to know you felt welcomed. We hope to see you again soon!
by A verified traveler from ROUND HILL
Posted 20 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Anthony, thank you for staying with us at Residence Inn by Marriott Indianapolis Downtown on the Canal. We hope you enjoyed your time and look forward to welcoming you back.
by A verified traveler from Washington
Posted 17 Oct 2024
I liked being right on the canal.
Comment from Hotel Management
30 Oct 2024 by Customer Service, Hotel Management
Peter, thank you for staying with us at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're thrilled you enjoyed the location alongside the canal and hope to welcome you back soon!
by A verified traveler
Posted 7 Oct 2024
A nice reasonably priced hotel. A little bit dated but with great sized rooms that are very comfortable. The staff are really friendly, especially Devin on front desk. It is located on the Canal which is great for walks and relaxation. The area surrounding it is a bit run down but appears to be in the process of improvement but is not very inviting at night time unless you are driving or can access Uber (non-Us citizens might have difficulty getting around as public transport or roving taxis are practically non-existent) Across the street, however, is a great little bar/restaurant, The Social View, very welcoming with good food and drinks at reasonable prices. A nice little oasis in an otherwise featureless area. The hotel is good for locality to Lucas Stadium, the Convention Center and downtown area, walkable during the day and a short cab ride at night.
Comment from Hotel Management
8 Oct 2024 by Customer Service, Hotel Management
Francis, the team at Residence Inn by Marriott Indianapolis Downtown on the Canal is thrilled you found our hotel to be reasonably priced and comfortable. It's wonderful to hear you appreciated the spacious rooms and our friendly colleagues, especially Devin. The unique location on the Canal offers a great spot for walking and relaxation. While the surrounding area is in transition, accessibility options are available to explore nearby attractions like Lucas Oil Stadium and the downtown area. We appreciate your feedback and are delighted you had a great experience overall.
