Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Dominic Desouza, General Manager , Hotel Management
Hi, Patrick! Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your recent stay with us. We look forward to welcoming you back to Conrad Indianapolis again soon.
by A verified traveler
Posted 24 Oct 2024
Pleasant experience from check in to check out
Comment from Hotel Management
28 Oct 2024 by Dominic Desouza, General Manager , Hotel Management
Hi, Roger! Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us and that you had a 5-star experience. We look forward to welcoming you back for another memorable experience at Conrad Indianapolis!
by A verified traveler
Posted 18 Oct 2024
I came in about one hour earlier than clock in time.The first receptionist I talked let me feel I am not very welcomed.
Comment from Hotel Management
18 Oct 2024 by Dominic Desouza, General Manager , Hotel Management
Hi, Jing. Thank you for sharing your feedback with us. We're truly sorry to hear that your initial experience at Conrad Indianapolis didn't meet your expectations. Providing a warm and welcoming atmosphere from the moment our guests arrive is our top priority, and I apologize that we fell short during your visit.We value your choice to stay with us, and we hope you give us another opportunity to exceed your expectations in the future. Should your travels bring you back to Indianapolis, we would love the chance to ensure your stay is nothing short of exceptional.
by A verified traveler
Posted 23 Sep 2024
Every thing was excellent
Comment from Hotel Management
24 Sep 2024 by Dominic Desouza, General Manager , Hotel Management
Hi, Donald! Thank you for taking the time to leave us a review. I am beyond pleased to hear that you enjoyed your stay with us and that you had a 5-star experience. We hope to have the pleasure of welcoming you back to Conrad Indianapolis again in the near future.
by A verified traveler
Posted 23 Sep 2024
Friendly staff
Comment from Hotel Management
24 Sep 2024 by Dominic Desouza, General Manager , Hotel Management
Hi, Nikhil! Thank you for taking the time to leave us a review. I am pleased to hear that you enjoyed your stay and that our hospitable team made a lasting impression. We appreciate you choosing Conrad Indianapolis, and we look forward to welcoming you back again soon.
by A verified traveler
Posted 17 Sep 2024
Everybody was so nice and accommodating!
Comment from Hotel Management
18 Sep 2024 by Dominic Desouza, General Manager , Hotel Management
Hi, Connie! Thank you for taking the time to leave us a review. I am beyond pleased to hear that you enjoyed your stay with us and that our fantastic team made a lasting impression. We appreciate you choosing Conrad Indianapolis hope to have the pleasure of welcoming you back again soon.
by A verified traveler
Posted 9 Sep 2024
Great spot near the fieldhouse
Comment from Hotel Management
10 Sep 2024 by Dominic Desouza, General Manager , Hotel Management
Hi, Ben! Thank you for taking the time to leave us a review. I am beyond pleased to know that you enjoyed your stay with us and that you had a 5-star experience. We look forward to welcoming you back to Conrad Indianapolis again in the future.
by A verified traveler
Posted 6 Sep 2024
This is not what you expect of a Conrad. Five inch spill stain on threadbare carpet. Absolutely miserably uncomfortable bed. Weak shower water pressure. I guess the lobby is impressive, but that isn’t where I slept.
Comment from Hotel Management
10 Sep 2024 by Dominic Desouza, General Manager , Hotel Management
Hi, Mark. Thank you for taking the time to share your experience with us. I am truly sorry to hear that your stay did not meet the high standards we strive to maintain at Conrad Indianapolis. Your feedback is very important to us, and I regret that we fell short in providing you with the comfort and quality you expected. We sincerely hope to have the opportunity to welcome you back to Conrad Indianapolis in the future and provide you with the exceptional stay that you deserve.
by A verified traveler
Posted 3 Sep 2024
staff was amazing and very accommodating. But when we got to are room the refrigerator was on cold and did not get any cold by morning, so we last all the food we put in it. and call the front desk and told them about the refrigerator not working the sent one up to look at it. He pulled it out and turn it off and back on again and said it will be fine. Got back to our room later that day and still was not cold. Told the front desk again that the refrigerator still was not cold, they said would take care of it. Got back form dinner and we had a much larger refrigerator standing about 5 feet tall next to the nightstand by the bed. that by morning still was not cold. So, do not think you can bring any food up to your room and think you have some where cold to put it. And you must get your ice from the front desk.
Comment from Hotel Management
4 Sep 2024 by Dominic Desouza, General Manager , Hotel Management
Hi, John! Thank you for sharing your feedback about your recent stay with us. I'm delighted to hear that our staff was amazing and accommodating. However, I'm truly sorry to learn about the issues you encountered with the refrigerator in your room. It’s clear that we fell short in providing the level of service and comfort that we strive for. The inconvenience of having a non-functioning refrigerator and the issues with the replacement were certainly not our intention. I apologize for the frustration this caused. I’ve shared your feedback with our maintenance team to ensure this issue is addressed promptly and that we improve our procedures for handling such situations in the future. We hope to have the opportunity to serve you better at Conrad Indianapolis in the future.
by A verified traveler
Posted 2 Sep 2024
Very clean and certainly high star presentation. My room was large and all in order with an espresso machine. Dinner at the hotel steak house was simply sensational. Both the food and service.
Comment from Hotel Management
4 Sep 2024 by Dominic Desouza, General Manager, Hotel Management
Hi, Rodd! Thank you for taking the time to leave us a review. I am beyond pleased to know that you enjoyed your recent stay with us and that our well-appointed property and exceptional dining options made a lasting impression. We hope to have the pleasure of welcoming you back to Conrad Indianapolis again in the near future.
