Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Houston
Posted 17 Dec 2024
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager
by A verified traveler
Posted 13 Dec 2024
This wa a great, classy and very upscale property. Service was top tier
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Thank you for your kind words! We're thrilled you had such a great experience and appreciated the elegance of our property and our attentive service. We hope to have the pleasure of welcoming you back again soon!Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler from Pegram
Posted 2 Dec 2024
Staff was great.
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review! We are glad you had a good stay at our hotel. We look forward to welcoming you back soon! Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 30 Nov 2024
I like everything about the property. I just spent one night there with my boyfriend and we both loved it. Amazing place.
Comment from Hotel Management
5 Dec 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your wonderful review! We're delighted to hear that you and your boyfriend enjoyed your stay with us. It's fantastic to know that you loved everything about the property, and we hope to welcome you back for another amazing experience soon!Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 29 Nov 2024
We stayed on the second floor and you could hear everything above me. I booked this hotel for 2 days and I barely got any sleep the first night. It sounded like it was kids above me jumping or someone dragging something across the floor. The walls are thin, the noise outside from the train and the vacuum from housekeeping kept me up. I would never stay here again!
Comment from Hotel Management
5 Dec 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for sharing your feedback. We are sorry to hear about the noise disturbances during your stay and regret that this impacted your rest. Providing a comfortable and relaxing experience is very important to us, and we will share your concerns with our team to address these issues. Should you choose to stay with us again, we’d be happy to assist in arranging accommodations that better suit your needs. We value your feedback and appreciate you bringing this to our attention.Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 25 Nov 2024
N/a
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle Vandenbroucke
by A verified traveler from Rio de Janeiro
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. We would love the opportunity to welcome you back soon. Warm Regards, Jelle Vandenbroucke General Manager
by A verified traveler
Posted 17 Nov 2024
Clean hotel and very nice room (Executive King) but no parking garage or parking validation which was inconvenient and an extra cost.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Thank you for your kind words about our hotel and the Executive King room – it’s one of our favorites too! We’re so glad you enjoyed your stay. While we don’t offer parking validation, we do provide seamless valet service for your convenience, and there are self-parking options available near the hotel. Your feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful experience!Warm Regards, Jelle Vandenbroucke General Manager
