Ratings based on 1,353 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Nice
Comment from Hotel Management
24 Nov 2024 by James Breazeale, General Manager, Hotel Management
Dear Robert, We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you for your outstanding review, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by De'Lane, Hotel Management
Thank you for being our guest and sharing your experience with us. Your feedback truly means a lot.
by A verified traveler
Posted 18 Nov 2024
Azur and Nay were amazing. They were very helpful. Azur went the extra mile
To make sure we were accommodated and comfortable. He had an amazing presence and energy. May remembered me from
questions I asked her on the phone when I checked in. That says alot about the attention to detail. Great stay. Room was very clean. Only issue we had was the hallway by the ice machine smelled like urine. Other than that I give the stay 5 stars!
Comment from Hotel Management
19 Nov 2024 by James Breazeale, General Manager, Hotel Management
Dear Robyn, Your perfect rating brought a smile to all of our faces. We are thrilled to know that you had the best experience at our hotel. We take great pride in offering thoughtful, genuine service. Thank you for mentioning Azur and Nay by name and how they made your stay even more memorable. We also appreciate you mentioning our spotless accommodations. However, we have taken note of your comments regarding the hallways and will share them with our housekeeping team. We want to thank you for choosing Hyatt Place Houston / Downtown. It was a pleasure hosting your visit, and we look forward to many more.In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 18 Nov 2024
Azur and Nay was excellent so nice attentive and polite. They was really helpful and friendly.
Comment from Hotel Management
19 Nov 2024 by James Breazeale, General Manager, Hotel Management
Dear Latoya, We appreciate you taking time out of your busy day to let us know that we exceeded your expectations. Azur and Nay will be so pleased that they helped to make your stay with us a memorable one. Thank you for your wonderful review. We hope to see you again at Hyatt Place Houston / Downtown the next time you visit the city.In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 13 Nov 2024
The hotel was nice and had alot of good restaurants in walking distance. Parking in the area was lkind of expensive. A few things that i didn't like was it didn't have a safe. The bathroom door didn't close all the way or lock. This is an issue depending on who you sharing a room with. Plus, hate how the toilet seat would fall back down when putting it up.
Comment from Hotel Management
14 Nov 2024 by De'Lane, Hotel Management
Thank you for staying with us and for sharing your thoughts. It was a pleasure to have you as our guest.
by A verified traveler from Springdale
Posted 13 Nov 2024
Love the location
Comment from Hotel Management
13 Nov 2024 by De'Lane, Hotel Management
We're so thankful you chose to stay with us and took the time to share your feedback. It means the world to us.
by A verified traveler
Posted 12 Nov 2024
Great place to stay downtown. Convenient to many things in the area. Starbucks was a treat the next morning. Breakfast was good.
Comment from Hotel Management
13 Nov 2024 by De'Lane, Hotel Management
We sincerely appreciate you choosing to stay with us and taking the time to leave such a thoughtful review.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by James Breazeale, General Manager, Hotel Management
Dear Michelle, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hyatt Place Houston / Downtown. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. In the spirit of hospitality, James Breazeale, General Manager
by A verified traveler
Posted 9 Nov 2024
Great location. Nice big room with separate sitting area. Big bathroom with walk in shower. Beds and pillows are very comfortable. Great to fall into after a busy day.
Comment from Hotel Management
9 Nov 2024 by De'Lane, Hotel Management
Thank you for trusting us with your stay and for leaving a review. We truly appreciate your kind words.
by A verified traveler
Posted 9 Nov 2024
I love it
Comment from Hotel Management
9 Nov 2024 by De'Lane, Hotel Management
Thank you for trusting us with your stay and for leaving a review. We truly appreciate your kind words.
