Ratings based on 943 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 17 Dec 2024
Good
Comment from Hotel Management
17 Dec 2024 by Ushi P.-Guest Service Champion/Front Desk Sup., Hotel Management
Dear Elray,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Timothy Howell (AGM), Hotel Management
Good morning Aakash,I would love to hear more about your previous stay with us.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Timothy Howell (AGM), Hotel Management
Good morning Lily,I would love to hear more about your previous stay with us.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Timothy Howell (AGM), Hotel Management
Good morning Konstantinos,I would love to hear about your previous stay with us.
by A verified traveler
Posted 14 Dec 2024
Dave our driver gave us amazing recommendations for food and bars. The front desk was always pleasant. The room was nice and clean.
Comment from Hotel Management
17 Dec 2024 by Timothy Howell (AGM), Hotel Management
Good morning Alexandra,Thank you for taking the time to respond to our feedback survey. We value the feedback from all of our guest as it allows us to know potential areas of opportunities. David takes a a lot of pride in ensuring that all of our guests are taking care of. We hope to see you again and we look forward to being your home away from home.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Timothy Howell (AGM), Hotel Management
Good morning Christopher,I would love to hear more about your experience from your previous stay with us.
by A verified traveler
Posted 13 Dec 2024
A clean well kept hotel with a comfy bed fridge and microwave. Staff was very friendly. I spa downstairs with free snacks, crackers, cheese, and fruit.
The hotel front door is always locked so you need your pass card to get in. We didn’t feel safe walking outside in the area and the underground parking lot doesn’t feel safe. I would stay at this hotel again if I was in the Houston area.
Comment from Hotel Management
17 Dec 2024 by Timothy Howell (AGM), Hotel Management
Good afternoon Ross,Thank you for taking the time to complete our feedback form. We value the feedback of all guests as it allows us to know potential areas of opportunities. The gift shop is always a favorite for the guests due to the many options we have. Also, the doors are always locked for the safety of our guests and staff. We look forward to having you stay with us again in the future, happy holidays.
by A verified traveler
Posted 13 Dec 2024
The service from the receptionist was very good. There weren't many retail stores around, and I couldn't find the washing machine.
Comment from Hotel Management
17 Dec 2024 by Ushi P.-Guest Service Champion/Front Desk Sup., Hotel Management
Dear Katsuhiro,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! Our staff strive to provide the utmost customer service for all of our guests. We are glad that you enjoyed your stay (our Guest Landry Room is located on the 2nd floor next time), and we hope you will stay with us again in the future!
by A verified traveler
Posted 11 Dec 2024
Easy to walk and move around.
Comment from Hotel Management
11 Dec 2024 by Joshua, Front Desk Supervisor, Hotel Management
Thank you for staying with us, and we appreciate that you took the time to give us a review.
