Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by -Management , Hotel Management
Thank you for the review, Deborah! We're so happy to hear that you enjoyed your stay with us. We hope to see you again in Scranton soon!
by A verified traveler
Posted 1 Dec 2024
Cleaing service
Comment from Hotel Management
2 Dec 2024 by -Management , Hotel Management
Thank you for the review, Marisol! We're so happy to hear that you enjoyed your stay with us. We hope to see you again in Scranton soon!
by A verified traveler
Posted 30 Nov 2024
I always stay here to visit family and the staff could not be nicer. Hats off to these folks working on a holiday and being courteous nonetheless!
Comment from Hotel Management
2 Dec 2024 by -Management , Hotel Management
Thank you for the review, Dee Dee! We're so happy to hear that you enjoyed your stay with us. We do hope to see you again in Scranton soon for another fun stay!
by A verified traveler
Posted 29 Nov 2024
Great hotel, easy parking, love staying here.
Comment from Hotel Management
2 Dec 2024 by -Management , Hotel Management
Thank you for the review and the kind words, Robin! We're so happy to hear that you enjoyed your stay with us. We hope to see you again in Scranton soon!
by A verified traveler
Posted 25 Nov 2024
We are local to this hotel. We stayed 1 night as we lost power. People in tire area are not known for being too friendly. Honesty, if i didn't know better, I wouldn't have thought I was still in Scranton. The young man at the desk (I believe his name was Tyler) was fantastic. Very friendly, willing to do anything to help us. The cook at the breakfast place also so nice to my young daughter. Everyone was really great. Bartender at the restaurant ( long haired gentleman) also very accommodating. Not to mention makes the best espresso martini! We will definitely be back again.
Comment from Hotel Management
2 Dec 2024 by -Management , Hotel Management
Thank you for the review, Gina! We're so happy to hear that we could make a better name for the Scranton area. Our staff works hard to make sure everyone is enjoying themselves no matter what they are in the area for. We hope to see you again in Scranton soon!!
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
2 Dec 2024 by -Management , Hotel Management
We're so sorry to hear about your stay, Rachel. Please reach out to us so we can correct this stay and "Make It Right".
by A verified traveler
Posted 20 Nov 2024
Nice place and clean
Comment from Hotel Management
24 Nov 2024 by -Management , Hotel Management
Thank you for the review, Chris! We're so happy to hear that you enjoyed your stay with us. We hope to see you again in the Scranton area soon!
by A verified traveler
Posted 20 Nov 2024
The staff was wonderful especially Tyler the manager who made my night when I checked in after a very long drive from Philadelphia. The pub in the hotel had great food and the bartender knows how to make a perfect drink!!! The rooms are comfy warm cozy beds quiet love this hotel!!!
Comment from Hotel Management
24 Nov 2024 by -Management , Hotel Management
Thank you for the review, Olga! We're so happy to hear that Tyler made your night during your stay with us. We hope to see you again in Scranton!
by A verified traveler
Posted 19 Nov 2024
I usually rate this hotel as a 5 star but disappointed with the night clerk put me as a no show because we didn’t actually get there until 2AM . But I booked for 2 nights he shouldn’t have not put me as a no show because I also paid now with Expedia not on arrival.
Comment from Hotel Management
24 Nov 2024 by -Management , Hotel Management
Thank you for the feedback, Philip. I am so sorry to hear about your experience with us. I will make sure this does not happen again in the future. Please let us know when you are coming back to Scranton, so we can "Make It Right."
by A verified traveler
Posted 12 Nov 2024
Great stay at this hotel. The staff are extremely friendly and make you feel valued. Quiet area, quiet hotel and overall comfortable. Cleanliness was great, no issues with the room. Needed a few things brought to my room and they were received within a minute of me calling. Go to spot for my business trips.
Comment from Hotel Management
17 Nov 2024 by -Management , Hotel Management
Thank you for the review, Dan. We're so happy to hear that you enjoyed your stay with us here in Scranton. We do hope to see you at our hotel again soon!
