Ratings based on 231 Verified Reviews
4.4 Room cleanliness
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Amenities are of high quality. Safe and easy to find restaurants nearby.
by A verified traveler
Posted 13 Dec 2024
very good. well furnished
by A verified traveler from Cheektowaga
Posted 9 Dec 2024
Outstanding property!
by A verified traveler
Posted 9 Dec 2024
Great
by A verified traveler
Posted 8 Dec 2024
The check in/out process is very strange and worrisome. I have stayed at other self check-in properties (Sonder, for example), but I have never had to submit photos of my id and payment information. Exhibit A2 also charged my credit card twice for the refundable deposit and wouldn’t allow me to check in otherwise. In addition, they allow you to request early check in, but they kept telling me to ask again in a half hour or so (I wanted to check in 30 minutes early) and eventually just stopped responding. If early check in isn’t an option, than just say so! Lastly, they send way too many texts and emails that simply provide the check in code and basic info. One or two would be sufficient. It seems they’re trying to give the illusion of being communicative without actually being so.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
it was nice
by A verified traveler
Posted 5 Nov 2024
Elevator was out when we arrived- lugged up 4 flights with suitcases, etc. BUT they fixed it by the time we arrived back from show. It happens and they jumped on it. NO COFFEE! A keurig there but no supplies. Chair in bedroom- leg loose - dangerous. But overall, considering location, price, communications, and the layout- very good stay
by A verified traveler
Posted 23 Oct 2024
Room needs a good deep clean. Common areas very dirty or need repairs.
by A verified traveler
Posted 18 Oct 2024
I had a very positive experience overall.
Only drawback is the security deposit issue. Although I had already paid the deposit, I kept receiving "urging" email every single day for more than a month, I was asked to give them different bank account several times and it was very annoying. This system requires improvement.
Having said that, staff's response via text message was always prompt and helpful. The location was superb and I really liked my high-ceiling room with lots of sunlight. I would definitely stay again.
