Ratings based on 3,652 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Close to down town
Comment from Hotel Management
30 Nov 2024 by Orpy, Hotel Management
Dear Mohamed,Thank you for your kind response. We are delighted that our hotel location was of your liking. We are excited to make your next stay as pleasant. Have a great day!
by A verified traveler
Posted 30 Nov 2024
We didn’t like that we had to park of site. We are all seniors and had to carry all our bags back from where we parked. We didn’t know where to go to get back. It wasn’t a good thing. I should have been told about the parking when we booked. The service in the restaurant was excellent as was the food. The girl at the desk in the morning when I checked out didn’t even say sorry for the inconvenience when I told her, she said nothing. Which didn’t help the already bad situation. We should have been told to leave our luggage in the lobby while we parked our car. Not a complete satisfied customer. Hope you read this…Thank You
Comment from Hotel Management
30 Nov 2024 by Orpy, Hotel Management
Dear Judy,Thank you for sharing your feedback with us. We deeply regret that your experience with our parking arrangements caused inconvenience, especially considering that you and your group are seniors. Your concerns are very important to us, and we sincerely apologize for the oversight and lack of communication regarding parking details during your booking process.We understand how challenging it must have been to carry your luggage from the parking area, and we truly apologize that our team did not proactively inform you about the option to leave your bags in the lobby. This should have been made clear to avoid any additional stress.We are pleased to hear that you enjoyed the service and food in the restaurant; your kind words will be shared with the team. However, we regret that our front desk staff did not offer a proper apology for the inconvenience during your checkout. This does not reflect the level of care and attentiveness we strive to provide.Please rest assured that your comments will be shared with the relevant departments to improve our processes and ensure better communication for future guests. We genuinely hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.Thank you for bringing this to our attention, and please don’t hesitate to reach out to us directly if there’s anything further we can do to address your concerns.
by A verified traveler
Posted 30 Nov 2024
5
by A verified traveler
Posted 29 Nov 2024
Very nice staff
Comment from Hotel Management
29 Nov 2024 by Guest Services, Hotel Management
Dear Guest, Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff.
by A verified traveler from Calgary
Posted 29 Nov 2024
The location is very convenient and walkable to most amenities in the area. The rooms are very clean and the staff is super helpful. Plus it’s nice to have a pool as an extra
Comment from Hotel Management
29 Nov 2024 by Guest Services, Hotel Management
Dear Guest, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our convenient location and found the rooms clean and comfortable. It's also great to know that our staff made a positive impression and were helpful during your stay. We're glad you had a chance to enjoy the pool as well, and we hope to welcome you back soon!
by A verified traveler
Posted 29 Nov 2024
The In house restaurant, “Tempo” was fantastic! Highly recommend!
Comment from Hotel Management
29 Nov 2024 by Guest Services, Hotel Management
Dear Debbie, Thank you for your wonderful feedback! We're so glad to hear you enjoyed your experience at our in-house restaurant, Tempo. Your recommendation means a lot to us, and we’re thrilled you had a fantastic dining experience. We hope to welcome you back soon to enjoy more great meals!
by A verified traveler
Posted 29 Nov 2024
Appreciated receiving an email in advance of arrival with parking instructions given all of the construction in the downtown core.
Comment from Hotel Management
29 Nov 2024 by Guest Services, Hotel Management
Thank you for your feedback, Mary! We're so glad to hear that the parking instructions were helpful during your stay, especially with the construction in the downtown area. We appreciate your kind review and look forward to welcoming you again!Best regards, The Barrington Hotel Team
by A verified traveler
Posted 28 Nov 2024
Great
Comment from Hotel Management
29 Nov 2024 by Guest Services , Hotel Management
Thank you for your feedback.
by A verified traveler from Halifax
Posted 28 Nov 2024
Great stay
Comment from Hotel Management
29 Nov 2024 by Guest Services , Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 28 Nov 2024
The pool area was very cold.
Comment from Hotel Management
28 Nov 2024 by Guest Services, Hotel Management
Thank you for sharing your feedback, Jean-Philippe. We apologize for the discomfort you experienced with the pool area temperature. We will look into this matter to make improvements. We hope to welcome you back soon for a more enjoyable stay.Best regards,The Barrington Hotel Team
