Ratings based on 973 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Todo exelente sobre todo las vistas desde el balcon,,,solo lo q no m gusto es el ruido desde muy temprano
Comment from Hotel Management
9 Dec 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Estimado Sr. Victor,Sus comentarios con muy importantes para nosotros, estamos trabajando sobre nuestras áreas de oportunidad para brindarle un mejor servicio en su próxima estanciaExcelente día
by A verified traveler
Posted 5 Dec 2024
Generally the hotel is good value. Unfortunately there were two things that marred the experience.
1. Our bathroom sink would not drain, which was fairly gross. In spite of asking at the front desk, it was not fixed during our stay.
2. Our room overlooked the busy square which was very noisy until late at night.
Comment from Hotel Management
9 Dec 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Dear Mr. Philip,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Dear guest, we appreciate your comments which are very important to us as they help us improve our service and facilities. We are working in our area of opportunity to improve your experience. We apologize for the inconvenience caused.
by A verified traveler
Posted 1 Dec 2024
The room was small and no fridge. But the overall stay was good. I just expected more because it was a their higher tier room. Top floor, balcony. The bed was mid. I usually stay in American chain hotels because the experience is more consistent and I like to have a fridge to keep my water cold. The view was great. I’ll still go with a four stars because the misses were my fault for not checking on the details that are important to me.
Comment from Hotel Management
2 Dec 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Dear Mr. Angel,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
by A verified traveler
Posted 28 Nov 2024
The location is amazing. The area is full of things to do. The view is unmatched
Comment from Hotel Management
2 Dec 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Dear, Mr. Rene,We appreciate your response and the One team is happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in this your second home. Have a great day
by A verified traveler from Houston
Posted 28 Nov 2024
Property is very outdated and very small space.
Comment from Hotel Management
2 Dec 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Dear Ms. Lorena,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
by A verified traveler from Houston
Posted 28 Nov 2024
Although the location is right in front of the cathedral, there’s a lot of vagrants, which makes it feel quite unsafe. The rooms are very tiny with no true closet. Space. Property feels very outdated. We could really use some remodeling.
Comment from Hotel Management
2 Dec 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Dear Ms. Lorena,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Estimado Sr. Renee,Agradecemos su respuesta es muy importantes ya que en base a ella trabajamos en nuestras áreas de oportunidad,Le ofrezco una disculpa por todos los inconvenientes que presento en su estanciaEsperamos tener el gusto de atenderle nuevamente
by A verified traveler
Posted 25 Nov 2024
You get what you paid for the hotel was not as nice as I expected….
Comment from Hotel Management
26 Nov 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Dear guest,Your comments are very important to us, we are working on our areas of opportunity to provide you with a better service on your next stay.Excellent day
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Mayra Razo Gerente General One Guadalajara Centro, Hotel Management
Estimado Sr. Hector, Agradecemos su respuesta y en el equipo One estamos felices que disfrutara su estancia con nosotros. Esperamos tener el gusto de atenderle nuevamente en esta su segunda casa. Que tenga un excelente día.
