Ratings based on 843 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Epsom
Posted 1 Jan 2025
Very central and not bad value for money
Comment from Hotel Management
2 Jan 2025 by Dato' Tony Goh, Hotel Management
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
by A verified traveler
Posted 1 Jan 2025
I stayed 5 nights. The location of this hotel is good. Short walk to food street.
On my check in, the staff told me to pay for the 5 nights & taxes. I told him i have paid & booked via Expedia. He said his system showed that i have not paid. I showed him the receipt but he insisted to collect the taxes from me which i paid. On the day check out another staff served me & refunded RM$50 to me because she said i have paid during booking via expedia.
During check in , i told the staff do not allocate last room for me & he said room is in the middle which i am fine but when i reached the room it was the last room.
I was shocked to know that their housekeeping is at 6pm.
I went out and returned to the room in the afternoon & room is not clean yet so when i called the housekeeping, she didnt explain to me why the room is not clean & just say housekeeping at 6pm.
The housekeeping is on alternate days, so during no cleaning day i asked to change the bathing towels & was told have to wait till evening because not enough towels to change.
Comment from Hotel Management
2 Jan 2025 by Dato' Tony Goh, Hotel Management
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the confusion and inconvenience you encountered during your stay.We regret the misunderstanding during your check-in regarding payment. We understand how frustrating it must have been to be asked for payment again despite having already paid through Expedia. We are glad the issue was resolved at checkout and we appreciate your patience in this matter. We will ensure this type of discrepancy does not occur in the future.Regarding the room allocation, we apologize for not meeting your request. We also regret the inconvenience caused by the housekeeping schedule. We understand that returning to an uncleaned room is frustrating, especially when you're expecting service during the day. We will review our communication and housekeeping practices to ensure better service and clarity regarding timing. Additionally, we will address the towel availability issue to ensure guests' needs are met promptly.On a positive note, we are pleased that you appreciated the hotel's location and proximity to local dining spots. We also value your kind words about the staff member who assisted you at checkout. We will share your feedback with the team and work on improvements in the areas you've highlighted.Thank you again for your valuable feedback, and we hope you will consider staying with us again in the future.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Dato' Tony Goh, Hotel Management
Thank you for your rating! We hope to welcome you back again soon!
by A verified traveler
Posted 24 Dec 2024
Very comfortable, value for money and good location
Comment from Hotel Management
31 Dec 2024 by Dato' Tony Goh, Hotel Management
Thank you for your review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
by A verified traveler
Posted 18 Dec 2024
Next to shopping centres
Comment from Hotel Management
19 Dec 2024 by Dato' Tony Goh, Hotel Management
Thank you for your rating! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
by A verified traveler
Posted 2 Dec 2024
Nothing more to add
Comment from Hotel Management
3 Dec 2024 by Dato' Tony Goh, Hotel Management
Thank you for your rating! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
by A verified traveler
Posted 29 Nov 2024
The hotel was very nice and in a central location. The room was lovely BUT I didn’t get much sleep as it was very noisy. I was in a room which had an adjoining door - no soundproofing at all with the room next door. It sounded like the family staying there were in my actual room it was so loud. If you come to stay, ask for a room without an adjoining door!
Comment from Hotel Management
2 Dec 2024 by Dato' Tony Goh, Hotel Management
Thank you for your review. We're glad to hear that you enjoy your stay with us and the location was convenient for you. We’re sorry to hear that you experienced noise from the neighboring room during your stay. Thank you for your understanding, and we hope to welcome you back soon.
by A verified traveler
Posted 21 Nov 2024
Nice staff, clean and great for the price
Comment from Hotel Management
28 Nov 2024 by Dato' Tony Goh, Hotel Management
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
by A verified traveler
Posted 1 Nov 2024
It's well maintained, and is close to Kamtar, George Town, 1st Avenue Shopping Mall and plenty of eateries around; and can easily access further away by Grab. I like its reasonable good size swimming pool. Buffet breakfast is a delight with plenty of selection. Room is spacious and clean. Staff are friendly and helpful.
Comment from Hotel Management
7 Nov 2024 by Dato' Tony Goh, Hotel Management
Thank you for your wonderful review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
by A verified traveler
Posted 31 Oct 2024
Friendly staff, provided early check in before 3pm
Comment from Hotel Management
7 Nov 2024 by Dato' Tony Goh, Hotel Management
Thank you for your wonderful review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
