Ratings based on 113 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2021 on Hotels
by A verified traveler
Ok for a night stay
Posted 5 Sep 2021 on HotelsIf u arrived late, parking should be a problem because not enough space although the hotel has underground parking. Overall ok room and aircond in good condition. Bathroom with hot shower and spacious. Worth the price
by A verified traveler
Posted 19 Jan 2021 on Hotels
by A verified traveler
Posted 8 Sep 2020 on Hotels
by A verified traveler from Thailand
Posted 31 Aug 2020
Friendly staff and hotel very clean . Also restaurant very closed
by A verified traveler
Posted 18 Jul 2020 on Hotels
Comment from Hotel Management
29 Jul 2020 by Atikah, Hotel Management
Dear Jhung, Thank you for staying with Summer Tree Hotel, Penang . We sincerely apologies for the inconvenience caused.
Thanks and Regards,
Nur Atikah
by A verified traveler
Stained bedding
Posted 18 Feb 2020 on HotelsDirty sheets on bed which were replaced with more dirty sheets, staff on reception were friendly but said that that's just what the bedding is like which wasn't very helpful.
by A verified traveler
Posted 17 Feb 2020 on Hotels
by A verified traveler
Posted 29 Jan 2020 on Hotels
Air cond is not working and there are stains on the bed sheet
by A verified traveler
Posted 4 Jan 2020
The location and accessibility to food is great however bedsheet was stained and aircon not working well in my room.
When we request for a change of bedsheet, instead of assisting us. We were given a new sheet expecting us to change on our own...
Customer service and room cleanliness need to be improved.
