Ratings based on 29 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jul 2023
Comment from Hotel Management
24 Jul 2023 by Grace Wong, Hotel Management
Warmest Greetings from Penang Hotel Collection!Thank you so much for this review of your recent stay with PHC Hotels. We truly appreciate the time taken to share this feedback and compliments!we are happy to know that you are happy with your overall experience with PHC Hotels. Look forward to serving you again soon!Kind Regards Grace Wong Revenue Manager
by A verified traveler
Posted 3 Jan 2023
Convenient location with lots of option for dining. Finding a parking space can be a bit challenging. Very friendly and helpful reception staff but the housekeeper need to be a little bit more detailed when cleaning. Very spacious and clean room.
Comment from Hotel Management
9 Jan 2023 by Grace Wong, Hotel Management
Warmest Greetings from Penang Hotel Collection! Thank you for your review, we acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future.Best regards, PHC Hotel Team
by A verified traveler
Posted 23 Nov 2022
The property is very well located with lots of food outlets around. All over the facilities are OK. The mattress was worn out at one side and killed my back. Otherwise the room was fine.
Upon arrival and on first evening we had to experience the one staff that was arrogantly friendly, slow and not helpful. The 'why do you bother me' attitude. All other staff was excellent. So sad! One person spoils all.
Comment from Hotel Management
28 Nov 2022 by Grace Wong, Hotel Management
Warmest Greetings from Penang Hotel Collection! Thank you for your review and staying with us recently. We apologise for the inconvenience caused during your stay , we indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide better service to all valued guests. We hope to have the pleasure of welcoming you back in the near future.Best regards, Grace WongPHC Hotel Team
by A verified traveler
Posted 12 Mar 2022 on Hotels
Comment from Hotel Management
14 Mar 2022 by Grace Wong, Hotel Management
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, We’re delighted you had such a pleasant time with us .We strive to provide our guests with the best possible experience, so this is great to hear. Providing our guests with excellent service is something we take seriously. We look forward to host you again whenever you're in Penang. Have a great day!
Best regards,
Grace Wong
PHC Hotel Team
by A verified traveler
Posted 26 Dec 2021
NA
Comment from Hotel Management
27 Dec 2021 by Grace Wong , Hotel Management
Dear Leong Keong ,
Greetings from PHC Hotels .
Thank you for staying at PHC Hotels during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to PHC Hotels Penang.
Kind regards
Grace Wong
Revenue Manager
by A verified traveler
Overall is good
Posted 7 Nov 2021 on HotelsComfortable room, love the shower pressure and heater. Great stay.
Comment from Hotel Management
8 Nov 2021 by Grace Wong , Hotel Management
Dear Guest ,
We are delighted to have you to stay with us during your recent trip to PHC Hotels Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future.
Best Regard,
Mikayla Abdullah
Revenue Manager
by A verified traveler
Posted 1 Nov 2021 on Hotels
Comment from Hotel Management
2 Nov 2021 by Grace Wong , Hotel Management
Dear M/M Lee,
We are delighted to have you to stay with us during your recent trip to PHC Hotels Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future.
Best Regard,
Mikayla Abdullah
Revenue Manager
by A verified traveler
Best rate, good room for family trip
Posted 26 Dec 2020 on HotelsNot sure why still feeling cold after off all the aircon. Maybe the centralise aircon problem or how. Overall the stay is satisfied. It will be good if the hotel prepare slipper for the room.
Comment from Hotel Management
27 Dec 2020 by Mikayla Abdullah , Hotel Management
Dear Ng ,
Greetings from PHC Hotels .
Thank you for staying at PHC Hotels and sharing your review.
We are delighted to read that you enjoyed your stay and we look forward to welcoming you back in the near future.
Kind regards
Mikayla Abdullah
Revenue Manager
by A verified traveler
Posted 25 Sep 2020
We had such a lovely experience staying at Macalister hotel from check in to our departure. The hotel was clean and minimalist that I had wanted and expected. A lot of local foods stands/courts around as well as being close by the street art (10 mins walking for me). Worth the stay :). Big thanks to the both check in and out FD agents!
Comment from Hotel Management
26 Sep 2020 by Mikayla Abdullah , Hotel Management
Dear Guest,
Greetings from PHC Hotels .
Thank you for staying at PHC Hotels and sharing your review .
We are delighted to read that you enjoyed your stay and we look forward to welcoming you back in the near future.
by A verified traveler
Posted 14 Sep 2020 on Hotels
Comment from Hotel Management
17 Sep 2020 by Mikayla Abdullah , Hotel Management
Dear Guest,
Greetings from PHC Hotels .
Thank you for sharing your feedback with us. We are pleased to hear that you had enjoyed your stay. We look forward to welcoming you back for another memorable vacation.
Best Regards ,
Mikayla Abdullah
Revenue Manager
