Ratings based on 643 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The staff at the hotel are super helpful. The hotel is very conveniently located and has access to high end shopping etc. But this is not your traditional hotel… if you’ve stayed in Arlo in New York you will know that the rooms are super compact and you barely have any room to move around. It has a modern hip vibe but it’s more like a “pod” than a place to relax and spread out. Ok for solo travelers with very little luggage.
by A verified traveler
Posted 22 Nov 2024
Amazing location and very helpful staff. The rooms are small but with great efficient design. If you need a dark room to sleep, the black out curtains make the room DARK. The lobby is a bright and happy place and all the staff speak great English and are welcoming and helpful. There is self check in but there is someone to help with that as well. You are located right in the middle of everything, a few steps from old town and a block or two from the water. We loved our stay.
by A verified traveler
Posted 17 Nov 2024
Can’t say anything but super positive things about this hotel and the staff too. Super clean, modern, comfortable, it has everything shopping with the perfect location for central Geneva.
Big shout out to David who went out of his way to do everything possible to make our stay special.
Comment from Hotel Management
22 Nov 2024 by CitizenNikolaos, Hotel Management
Dear Citizen Adele,Thank you for kind words and we are really delightful to hear that you liked everything about our concept.Something that stands above all ,is that David made you feel at home and made your stay special and that is important for us. We hope to welcome you back in the future!
by A verified traveler from Plano
Posted 16 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Absolutely superb. Staff especially competent and mindful.
Comment from Hotel Management
22 Nov 2024 by CitizenNikolaos, Hotel Management
Dear citizenDaron,Thank you for your kind words about our team, who are truly the heart of both the hotel and our business. We look forward to welcoming you back in the future. Until then, we wish you all the best!
by A verified traveler
Posted 13 Nov 2024
Our favorate Hotel worldwide!
Comment from Hotel Management
22 Nov 2024 by CitizenNikolaos, Hotel Management
Hello Citizens Jim and Anna,Thank you for choosing Hotel CitizenM everywhere you go all around the world.For us the greatest gift is knowing, that our guests follow the hotel becuase of its values and people and no matter where they go they are going to have the same great experience and hospitality.We hope to see you again soon and we wish you all the best!
by A verified traveler
Posted 12 Nov 2024
Great location and friendly staff
by A verified traveler from Astoria
Posted 6 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Great location - lack of facilities and difficult bed position where your sleeping partner had to crawl over the top of you to get to the bathroom was not ideal. The lack of no tea or coffee making facilities in your room is also not great when you like a drink at bedtime or when you wake up. Also the experience of obtaining the room and keys for the room did not go smoothly for us and wasn’t appreciated after a long and late journey.
Comment from Hotel Management
16 Nov 2024 by kapil, Hotel Management
Hi citizen David,Thank you for taking the time to provide us with your feedback. We appreciate the opportunity to learn from your experience and we are intent on improving for your future experiences. We thought long and hard about the provision of kettles in the room but ultimately felt that today's mobile citizen look for a barista-style cappuccino over an instant one. This was a worldwide decision since we opened our hotels more than 10 years ago. We decided to invest and add value to our citizen's experience by giving Free WiFi and water together with some good quality toiletries and other freebies instead.Thank you again for your feedback and hope to welcome you back to the hotel sometime soon.Until then, safe travels!citizenM Geneva
by A verified traveler
Posted 5 Nov 2024
Super cute hotel and the bar was fun. The staff were all incredible
