Ratings based on 962 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
We used to stay here a lot, but it’s gone downhill. Rooms were dirty, and the bedspread smelled like poo in one spot. Hairdryer had exposed heating coils. Likely will go somewhere else next time. Staff didn’t seem to care.
by A verified traveler
Posted 20 Nov 2024
We got to see bears!!
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Hi Shannon,It brings us great joy to hear that your stay was highlighted by the remarkable experience of seeing bears. We eagerly look forward to welcoming you back and ensuring that your next visit is just as memorable.
by A verified traveler from Louisville
Posted 18 Nov 2024
I’m just happy I got to see some bears!
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Eric,How wonderful that you got to see some bears! Experiences like that make for truly unforgettable memories. We’re delighted you had such a unique and exciting highlight during your stay. We hope to welcome you back for more special moments in the future!
by A verified traveler
Posted 15 Nov 2024
All was good, but please spend a little more on your coffee the stuff you have is Terrible!
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Steven,Thank you for sharing your feedback with us. We appreciate your comments regarding the coffee and will share them with our team for their review and consideration. We strive to provide a wide range of amenities to suit all tastes and preferences.
by A verified traveler
Posted 11 Nov 2024
The location is great. It's easy to access from the Gatlinburg bypass, and all the excitment of Gatlinburg is right there within walking distance. The property was not very clean, however, and some of the guests coming in from town were quite noisy. The staff was nice though.
Comment from Hotel Management
11 Nov 2024 by Sophia CSR, Hotel Management
Hi Aimee,We’re delighted to hear that you found the location convenient, with easy access to the vibrant heart of Gatlinburg. It’s also wonderful that our staff left a positive impression on you. We apologize for any disturbances and cleanliness issues you encountered; your feedback is invaluable as we continually strive to enhance our guests' experience.
by A verified traveler
Posted 8 Nov 2024
Great restaurants right behind hotel. Easy walk to everything.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello James,We're delighted to hear that you enjoyed the nearby dining options and convenient location within walking distance of local attractions. We appreciate your feedback and hope to welcome you back in the future for another wonderful stay.
by A verified traveler
Posted 4 Nov 2024
Not what it said on expedia
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Brandy, We apologize for any discrepancy between the information on Expedia and your experience at our hotel. We encourage guests to reach out to our management team directly for any concerns regarding their stay. Your feedback is valuable to us as we strive to improve our services for all future guests.
by A verified traveler
Posted 4 Nov 2024
The staff made my stay perfect, they are friendly and kind, they will help you in anything you need.
The only tiny bad things I gotta say, the hotel is being renovated, and yes there's no USB chargers inside the room. The hallway to the room was not clean, staff can clean the spider webs from the light bulbs, from outside the room. Other than those dramatic things, I had a great time. Even with the friendly Bear roaming around haha but feel appreciated, that's the only bear you'll see. I walked around the trails for 3-4 hours scared to death lol and no bears.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Piero,We are thrilled to hear that you enjoyed the friendly service provided by our staff during your stay. Your feedback regarding the renovations, room amenities, and cleanliness of the hallways is duly noted for our continuous improvement. It's delightful to know you had a great time exploring the trails around the hotel, and we appreciate your understanding and humor regarding the Bear sighting!
by A verified traveler
Posted 4 Nov 2024
We have been coming to Gatlinburg for years and we stay at this property quite a bit. Very convenient to restaurants. Staff is very nice. Comfy beds.
Comment from Hotel Management
4 Nov 2024 by Sophia CSR, Hotel Management
Hi Johnny,We are truly delighted to hear that our property has become your preferred choice during your visits to Gatlinburg over the years. It’s wonderful to know that you appreciate our convenient location near restaurants, as well as the warmth of our staff and the comfort of our beds. We greatly value your loyalty and eagerly anticipate the opportunity to welcome you back for many more memorable stays!
by A verified traveler from Harriman
Posted 3 Nov 2024
Room was nice and clean ! But wanted Mountain View and was given view of a tree and the parkway . That was very disappointing
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Levi, We appreciate your feedback and are delighted to hear you found your room nice and clean. We regret that the view did not meet your expectations this time. Your comments will be shared with the team for future improvements. Thank you for sharing your experience with us.
