Ratings based on 1,716 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Not what we expected
Comment from Hotel Management
2 Jan 2025 by Lee, Hotel Management
Thank you for your feedback. We appreciate you staying with us. We would like to learn more about your stay so we may improve our guest experience moving forward.
by A verified traveler
Posted 2 Jan 2025
The best option around. Good quality for money.
Comment from Hotel Management
2 Jan 2025 by Ray D., Hotel Management
Thank you for the wonderful rating! We are thrilled to know we exceeded your expectations. We look forward to welcoming you back on your next visit to Gatlinburg. Fins Up!
by A verified traveler
Posted 31 Dec 2024
Great location..good vibes
Comment from Hotel Management
1 Jan 2025 by Lee, Hotel Management
Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!
by A verified traveler from Dalton
Posted 30 Dec 2024
Very good first impression as we walked in, but we didn’t get the room we paid for (confusion on are part since reserved through a third party (Expedia? We use them a lot and never had that problem). We discussed for a while, but nothing changed and we were never offered any compensation for this confusing first impression.
Comment from Hotel Management
30 Dec 2024 by Lee, Hotel Management
Thank you for your feedback. We appreciate you staying with us.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Nancy Jones , Hotel Management
Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!
by A verified traveler
Posted 28 Dec 2024
Comfortable and loved the beachy feeling.
Comment from Hotel Management
28 Dec 2024 by Nancy Jones , Hotel Management
Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!
by A verified traveler
Posted 27 Dec 2024
Excellent stay
Comment from Hotel Management
27 Dec 2024 by Nancy Jones, Hotel Management
Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!
by A verified traveler from Sulphur
Posted 26 Dec 2024
Thank you.
Comment from Hotel Management
27 Dec 2024 by Lee, Hotel Management
Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!
by A verified traveler
Posted 25 Dec 2024
Lo único que me gusto fue que el último día no me cambiaron las toallas y solo nos dieron dos y ninguna pequeña gracias
Comment from Hotel Management
27 Dec 2024 by Lee, Hotel Management
Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Lee, Hotel Management
Thank you for your feedback. We appreciate you staying with us.
