Ratings based on 975 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Gated property and parking was available close to room. Laundry facilities were available. The pool was clean and a good size. Office staff were helpful and polite. The hotel communication via text messages was supportive and appreciated.
Comment from Hotel Management
26 Nov 2024 by Steven, Hotel Management
Thank you Michelle for staying with us and the positive feedback! We hope to serve you again in the near future.
by A verified traveler
Posted 20 Nov 2024
Excellent staff, service and breakfast. Not all the rooms have a refrigerator or microwave, but all in all a good experience. We have stayed there before and always have a good experience.
Comment from Hotel Management
26 Nov 2024 by Steven, Hotel Management
Thank you Paula. This comment has been forwarded to our staff. We appreciate the positive feedback!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Steven, Hotel Management
Thank you for staying with us Sandee. We appreciate the positive feedback.
by A verified traveler
Posted 19 Nov 2024
Room was decent, got what was requested for my guests. I didnt like the problem my guests had duelt with when they told me that they didnt get a discount when i made the reservation for them in advance.
Comment from Hotel Management
26 Nov 2024 by Steven, Hotel Management
Thank you for choosing us to serve your guests Tamara. We also appreciate the feedback as it helps us improve overall guest experience. As for your concern, booking your reservation in advance does lock in a specific rate for your reservation. That being said, the rate you booked is the exact rate that they receive at check in. Thank you, we hope to serve you again in the near future
by A verified traveler
Posted 19 Nov 2024
Property located in bad part of town. When we arrived, it looked like room had been cleaned by a child-- not thoroughly or attention to detail. We stayed 3 nights, and each evening when we returned, our key did not work so we had to go to office to reactivate it. Room was not cleaned first day (which would have been fine, but there was no sign to indicate this). When it was cleaned on second day, they only made one bed and left the other unmade... again, not a lot of attention to detail.
Comment from Hotel Management
19 Nov 2024 by Steven, Hotel Management
Thank you for choosing to stay with us, Suzanne! We're sorry to hear about your experience and appreciate your feedback. We have addressed your concerns with the team for improvement. Thank you for sharing your feedback to help us improve.
by A verified traveler
Posted 13 Nov 2024
Nice place to stay
Comment from Hotel Management
19 Nov 2024 by Steven, Hotel Management
Thank you for the positive feedback Juan Carlos! We hope to serve you again in the near future.
by A verified traveler
Posted 13 Nov 2024
Our floor was dirty with a huge stain.
Comment from Hotel Management
19 Nov 2024 by Steven , Hotel Management
hank you for staying with us, Gloria. We have addressed your concern with our team. Thank you for your feedback and helping us improve overall guest experience.
by A verified traveler
Posted 11 Nov 2024
N/A
Comment from Hotel Management
19 Nov 2024 by Steven, Hotel Management
Thank you for staying with us Ebaney and the positive feedback!
by A verified traveler from Oakland
Posted 11 Nov 2024
Inside the property is fine with me; however, outside the property seems to be unclean and the property should have an elevator.
Comment from Hotel Management
19 Nov 2024 by Steven, Hotel Management
Thank you for staying with us Rene! We appreciate your feedback and have forwarded your concerns to our team. As for the elevators, we do have one located on each side of the property. We hope to serve you again in the near future.
by A verified traveler
Posted 10 Nov 2024
Great service
Comment from Hotel Management
19 Nov 2024 by Steven, Hotel Management
Thank you for the positive feedback Ebaney! We hope to serve you again in the near future!
