Ratings based on 807 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Everyone at Carter House was so kind and welcoming. The staff truly made my stay wonderful - thank you! Food and ambience were great, and my room was cute and very comfortable. I look forward to staying there again soon.
Comment from Hotel Management
23 Nov 2024 by Troy-GM, Hotel Management
Thanks for staying with us. We love everything you said and hope to have you back.
by A verified traveler
Posted 19 Nov 2024
front desk staff was super friendly and the room was super clean and pretty, we had a lovely stay!! :))
Comment from Hotel Management
20 Nov 2024 by Troy-GM, Hotel Management
Thanks so much for your review-- we have a great team
by A verified traveler
Posted 9 Nov 2024
After hours checkin process was great. Front desk did a great job recommending unloading at the back entrance for our first floor room. Ev charging on property was great. They warmed us that it sometimes doesn’t work but luckily worked just fine for us.
Comment from Hotel Management
10 Nov 2024 by Troy-GM, Hotel Management
We really appreciate you staying with us-
by A verified traveler
Posted 4 Nov 2024
Only positive things to say from the staff to the breakfast! Every detail thought of even ear plugs for my husband’s snoring in the nightstand.
Comment from Hotel Management
10 Nov 2024 by Troy-GM, Hotel Management
Thanks you -- We try to think about the small details and our team tries to make a great meal for everyone. Hopefully you will stay for dinner next time.
by A verified traveler
Posted 23 Oct 2024
Staff very knowledgeable of the area
Comment from Hotel Management
24 Oct 2024 by Troy- GM, Hotel Management
We have a great Staff!
by A verified traveler
Posted 21 Oct 2024
Amazing experience for solo traveler! The entire staff was incredible. Overall very memorable experience, being a solo traveler; the location is walkable to so much. This will always be my preferred location when visiting the area!
Comment from Hotel Management
24 Oct 2024 by Troy- GM, Hotel Management
Thanks for your review-- we forget how walkable our old town area is to explore.
by A verified traveler
Posted 12 Oct 2024
Staff above and beyond friendly, breakfast is excellent, and a great location in walking distance to restaurants. With easy parking on site. Would definitely stay again!
Comment from Hotel Management
14 Oct 2024 by Troy-GM, Hotel Management
thanks so much for your review
by A verified traveler
Posted 1 Oct 2024
The restaurant in the Hotel was excellent. The staff was very helpful and informative
Comment from Hotel Management
3 Oct 2024 by Troy-GM , Hotel Management
Thanks so much for sharing
by A verified traveler
Posted 1 Oct 2024
Nice place, we enjoyed our stay.
Comment from Hotel Management
3 Oct 2024 by Troy-GM , Hotel Management
Peter, thanks for your review
by A verified traveler from Newport
Posted 24 Sep 2024
Hotel was lovely and the Staff was friendly. Great location, wonderful complimentary breakfast, comfortable beds, wouldn't hesitate to stay here again.
The only issue I encountered was that I couldn't connect my laptop to wifi. I tried, they tried, no dice. Haven't encountered that problem before or since I left. It's a mystery.
Comment from Hotel Management
30 Sep 2024 by Troy- GM, Hotel Management
Jackie,Thanks for your review. Come to find out the surge protector / battery back up on the system failed and it is being replaced. So, sorry about the internet but the new mesh system outside of this has been working great.
