Ratings based on 134 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Guest Relations Management , Hotel Management
Dear Ned,I appreciate you taking the time to express your thoughts. It appears that we did not live up to your expectations during your visit, which I know may be upsetting. We appreciate you pointing out the areas where we may do better, since our aim is to give our guests an even better experience. We value your feedback and will take care of the issues you brought up to make sure you have a more relaxing visit in the future.
by A verified traveler from Salt Lake City
Posted 13 Oct 2024
Wouldn’t stay here again. Parking was tight and often nonexistent. Had to ask for clean linen. Very dark around the area and lots of vagrants
Comment from Hotel Management
15 Oct 2024 by Guest Relations Management , Hotel Management
Dear Deanna,Thank you for your feedback. We understand how frustrating it can be to deal with tight parking and the inconvenience of having to request clean linen. Your concerns about the area's safety are also important to us. We appreciate your comments, as they help us improve the experience for our guests. We hope you'll consider giving us another chance in the future.
by A verified traveler
Posted 9 Oct 2024
The staff at our checkin was very helpful and actually taught us about albino redwoods and how to find one, which we followed his instructions and got to see it in person! If not for him, we would have totally missed out on this once in a lifetime experience. 5 stars to the staff. As for the fscility, our room was clean but there was this smell of strong cleaner and/or mildew maybe during our 2 night stay that kind of burnt my throat and nostrils while we were in the room, so that made it a little miserable but overall we're pleased with our stay.
Comment from Hotel Management
10 Oct 2024 by Guest Relations Management , Hotel Management
Dear Andrea,Thank you for sharing your experience! We're thrilled to hear that our staff made such a positive impact on your stay by sharing their knowledge about the unique albino redwoods. It's wonderful that you had the chance to see one in person—what an unforgettable experience! We're glad you found your room clean, but we apologize for the unpleasant odor you encountered during your stay. We truly appreciate your feedback and will work to address this issue. We hope to welcome you back for another visit filled with great experiences!
by A verified traveler from Reno
Posted 8 Oct 2024
This was the second time I stayed here, the first was in June of 2024 my daughter and I spent a week. It was very pleasant,clean , great staff. This time my husband and I stayed for two nights in Oct 2024. The person at the desk was curt and unfriendly. I had to call today a week after our stay to get the security deposit refunded, as I was say thank you he hung up on me. I won't stay there again.
Comment from Hotel Management
9 Oct 2024 by Guest Relations Management , Hotel Management
Dear Loretta,Thank you for taking the time to share your experience. It’s clear that your recent stay didn’t meet the expectations set during your previous visit. I appreciate your kind words about the cleanliness and staff from your first stay, but I'm sorry to hear about the unwelcoming service you encountered this time. It's important to us that all our guests feel valued, and your feedback regarding the security deposit issue will help us improve. We hope you might consider giving us another chance in the future.
by A verified traveler from Maple Valley
Posted 8 Oct 2024
Ive hear the town use to be a nice little place to visit, Not any more. Homeless, druggies, mentally ill people walking down the street screaming all night, camping on sidewalks and generally not a place you would want to visit.
Comment from Hotel Management
9 Oct 2024 by Guest Relations Management , Hotel Management
Dear Paul,Thank you for your review. I understand that your experience was affected by the challenging situation in the area, and it’s disappointing to hear that it impacted your stay. We want our guests to feel safe and comfortable, and I appreciate you bringing this to our attention. Your feedback is important as we strive to improve the experience for all our guests. We hope you might consider visiting again in the future under better circumstances.
by A verified traveler
Posted 22 Sep 2024
This may only aply to the ADA rooms. There are no stands for a suitcase. They said it is unsafe to put them in ADA rooms. There is no coat rack and no hangers. There is only one bedside table on one side of the bed. It has no drawers. There are no drawers in the room for clothing. The sink in the bathroom has absolutely no counter, and slopes so you can't set a cup or toothbrush on it. The only place flat in the bathroom is the toilet seat. Parking is very limited with narrow spaces, and a big truck was parked in the one handicapped space.
Besides that, the bed and pillows were fine and the staff as helpful as corporate policies allowed them to be.
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Hello Loren, Thank you for sharing your feedback. We appreciate your kind words about our staff and are glad you found the bed and pillows comfortable. Your comments regarding the room amenities and parking situation have been noted for future improvements. We strive to ensure all our guests have a comfortable stay and will take your feedback into consideration for the betterment of our services.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hello Mary,We are electrified to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back again soon.
by A verified traveler
Posted 13 Sep 2024
Staff helpful and polite. Kitchen pots, crockery and cutlery supplied if required. Seperate sink for washing up.
Property has been refurbished to a good standard. It is noisy but if you're staying in a motel it will be near a road.
Comment from Hotel Management
14 Sep 2024 by Manager, Hotel Management
Hello Claire,We're pleased to hear you found our staff helpful during your stay. It's great to know you appreciated the convenience of kitchen supplies and our recent refurbishments. Please note that noise levels can vary due to the motel's proximity to the road. Thank you for sharing your feedback with us.
by A verified traveler
Posted 12 Sep 2024
It was great.
Comment from Hotel Management
14 Sep 2024 by Guest Relations Management, Hotel Management
Hi Matthew,Thank you so much for your perfect rating! We're thrilled that you had such a positive experience with us. It means a lot to know that we were able to meet your expectations and provide you with a great stay. We look forward to welcoming you back again soon!
by A verified traveler
Posted 9 Sep 2024
The hotel was clean and comfortable and looked newly renovated. However the amount of homeless people was unraveling and I never felt safe even walking to my car.
Comment from Hotel Management
9 Sep 2024 by Guest Relations Management, Hotel Management
Dear Amy,Thank you for sharing your thoughts with us! We're really pleased to hear that you found the hotel clean, comfortable, and appreciated the recent renovations. It’s great knowing these aspects stood out to you during your stay. We’re truly sorry that the surrounding area made you feel uneasy. Your comfort and safety are very important to us, and we’ll be sure to share this feedback with the team as we continue to make improvements. We hope to have the chance to welcome you back for an even better experience!
