Ratings based on 999 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2020
The room was disgusting. There was someones old shorts under the bed skirt, and sweat stains on the mattress that were very visible through *hopefully* clean sheets. There was hair left in the shower. Cleanliness 0/10. I slept fully clothed, and actually looked around for bed bugs.
All that being said- the staff was pleasant, and we were in a pinch to find some where to sleep on a road trip, so we had to take what we could.... I wish we would have just kept driving.
Comment from Hotel Management
25 Dec 2020 by Manager, Hotel Management
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler from Eugene, OR
Posted 18 Sep 2020 on Travelocity
Was a quiet place to stay. Staff was friendly and polite
Comment from Hotel Management
18 Sep 2020 by Manager, Hotel Management
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler from Orgony
Posted 6 Sep 2020
Booked this hotel just a couple days before hand. Got to the site and...... Wait for it....it was closed out of business and I was charged and they charged a non refundable rate so guess I'm out bad business decision to rent out rooms but not be in business
Comment from Hotel Management
8 Sep 2020 by Manager, Hotel Management
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation.
by A verified traveler from Portland
Posted 27 Aug 2020
The property has gone downhill are used to stay there for a long time but my son and I stayed there this last weekend everything was dirty sketchy people about the parking lot I think people are living there there was an even old car there. Spend an extra $10 and stay somewhere else
Comment from Hotel Management
29 Aug 2020 by Manager, Hotel Management
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We hope to someday see you again and completely transform your view of our service and hospitality.
by A verified traveler from Medford, OR
Posted 11 Aug 2020
The shower and the desk were comfortable to use. There was a cat-pet smell to the room but other than that the room was pleasant.
Comment from Hotel Management
11 Aug 2020 by Manager, Hotel Management
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our shower and your insights regarding our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
by A verified traveler from San Francisco
Posted 9 Aug 2020
Stayed here on July 2020. The carpet was dirty, smelled bad, sticky, I couldn’t sleep because I didn’t felt safe. I picked this place just to sleep while in a road trip and since is so close to Oregon University I thought it was a “ok” area, but it was creepy.
Comment from Hotel Management
10 Aug 2020 by Manager, Hotel Management
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.
by A verified traveler
Posted 31 Jul 2020
The shower was nice. BLM was protesting but didn’t have any problems.
Comment from Hotel Management
1 Aug 2020 by Manager, Hotel Management
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our shower. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
by A verified traveler from Washington
Posted 29 Jul 2020
The most terrible place that I’ve stayed so far.The supposedly non smoking room smells like cigarettes or the carpet is never been clean. The bathroom is terribly small and there’s hair from previous occupants. Flies in the room. Wall is so thin you can here everything like traffics, screaming kids that lives in the property and the fighting outside where the police were called. They should update their photos in the website because it’s deceiving. This is terrible hotel/motel.
Comment from Hotel Management
2 Aug 2020 by Manager, Hotel Management
Thank you for taking the time to write this review and share your experience. I am sorry that you smelled smoke in your room and I want to assure you that we do our best
to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this
occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean
smell of our accommodations.
by A verified traveler
Posted 26 Jul 2020
A frat party was going on in the room next to mine even though I talked to the desk about being away from the street noise, and police arrests. The party went on until 5:30 AM. The room was worth less than what I paid. I do not plan on coming here again.
Comment from Hotel Management
31 Jul 2020 by Manager, Hotel Management
Thank you for sharing your rating of our hotel. I am so disappointed to hear that you were so dissatisfied
with our accommodations and
services and that our rating for your experience is so low. We do request that noisy guests quiet
down in the evening hours to allow other guests to enjoy
a peaceful night's sleep.
by A verified traveler
Big changes .. bad stay
Posted 26 Jul 2020 on HotelsI have left amazing and supportive previous comments For this hotel as we spent many many nights here last fall for work. I was shock and saddened by my stay this time. The parking lot was full of cars, some were missing a window. One car a man had the hood up and was actually repairing his car in the lot. The police came and were there over an hour for one room and each time I went to my car there were room doors open with people congregating in them. At night there were people fighting and yelling all night and I slept very little. The drain cover was off the shower and it was like a big open hole and I cut open my toe. The toilet was clogged when we got it and it never was fixed. It felt more like a slum apartment complex then the cute safe motel I had frequented many times. The girl at the front window was rude as I couldn’t hear one word she said and charged us 12 to come early. I explained I had to go to a earlier appointment for work and had my MIL in the car if she could go to our room early.
People were obviously living in many rooms and kids were riding bikes and scooters and going from one room to the next. There was also so much cigarette smoking everywhere.
I was so sad to tell my husband of our favorite motels changes. I don’t know if I would go back. We stay in Eugene 3-4 times a month for work
Comment from Hotel Management
31 Jul 2020 by Manager, Hotel Management
Thank you for sharing the details about your recent visit. It is disheartening to learn that you did not enjoy
your stay and that the room was not properly
and thoroughly cleaned and maintained according to the high standards of our housekeeping
and maintenance staff. I want to apologize for the housekeeping and maintenance issues that you experienced
when staying with us.
