Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
They common areas of the property are STUNNING. The room was just ok. Its an old property so I wasn't expecting a modern room. However, the bathroom cabinets had the doors removed leaving almost a shell of a cabinet. The shower lack hot water and almost no water pressure. It felt like the room overall needs a renovation, strange wall feature that felt like a band aid, old carpeting and a tad musty. Its an iconic location and hotel with a deep history. It is also on the upper price point because the hotel is iconic. I hope they can improve the overall quality of the rooms.
Comment from Hotel Management
20 Nov 2024 by Brian K, Hotel Management
Thank you for sharing your feedback. We're glad you enjoyed our beautiful common areas and the hotel's historic charm. We apologize for the issues you experienced with the room, particularly the bathroom and water pressure. Your comments are important to us, and we’ll address these concerns with our team as we plan future renovations. We appreciate your insights and hope to welcome you back soon for an improved experience.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Brian K, Hotel Management
Good Afternoon Jonathon! Thank you for your review! I apologize we didn't make it a 5/5 stay for you! We would love to have you back with us in the future to make your next stay better than your last!
by A verified traveler
Posted 14 Nov 2024
The staff was so nice and very friendly. They were willing to help with anything I needed
Comment from Hotel Management
14 Nov 2024 by Brian K., Hotel Management
Hi Kaylen!Thank you so much for your review!! We are very glad to hear that we had everything you needed in your stay! We look forward to seeing you on your next trip to Denver!
by A verified traveler
Posted 10 Nov 2024
Very friendly and helpful check-in staff. Loved the historical element of the hotel.
Comment from Hotel Management
13 Nov 2024 by Brian K., Hotel Management
Hi Audrey! Thank you for your wonderful review! We are glad to hear you had a wonderful experience while you were with us! We truly look forward to seeing you again soon!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Brian K., Hotel Management
Thank you for your review! We hope we see you again to make your next experience better than your last. Please feel free to let us know when we can see you again!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Brian K., Hotel Management
Thank you for your review! It was a pleasure to have you with us! We look forward to seeing you again!
by A verified traveler
Posted 3 Nov 2024
Stunning atrium. Bedrooms need updating.
Comment from Hotel Management
4 Nov 2024 by Chari, Hotel Management
Thank you so much for your wonderful feedback after your stay at the Brown Palace. We’re thrilled to hear that you enjoyed your time with us!Your insights are invaluable, and we look forward to welcoming you back soon.Warm regards,
by A verified traveler
Posted 3 Nov 2024
The heat in the room did not work. The thermostat was not even functioning. I understand in old buildings it’s harder, but they did not listen at the front desk when I said the thermostat did not even light up. So at 4 am, they sent maintenance. Who checked that none of the pipes were hot. Then he went to the basement to adjust it, still with no way to adjust it myself. After 20 min I called the front desk again and asked what was happening and they said “did you tell maintenance what temperature you wanted it?” How will they adjust the temp for ONE room from the basement? Maintenance came up (he was very very nice) and said it’s broken. Would you like to move rooms. At this point it was 5 am. Moving rooms should have been the first option. The next room the thermostat said it could adjust the temp. I set it to 75. It never made it above 67. I have raynauds which is VERY painful when I am cold. I put on a hoodie, socks, pants and hat to sleep. I am not rich, a single mom, the hotel is EXPENSIVE. If a guest calls at 4 am with a problem prevents sleeping, it’s not time to send maintenance to fix it.
The hotel itself was beautiful,. I am obsessed with history. The Brown Palace has been on my bucket list forever and Halloween was my birthday and it was a tough day. Such a bummer that the stay was so difficult. The new room had paint splattered on the carpet and everything was dusty. Really broke my heart.
Comment from Hotel Management
3 Nov 2024 by Chari, Hotel Management
Dear Please accept our apologies for the inconvenience about the temperature inside your room.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Is it possible that you will give me your last name and first name on your reservation, so I can provide you for the guest recovery? My name is Chari. I am happy to assist you. Sincerely yours,
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Chari, Hotel Management
Please accept our apologies for the inconvenience caused for your stay. Please give us another chance to improve your experience. Please provide me with your next stay so that I can arrange something special for you.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely yours,
by A verified traveler from Summerville
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Chari, Hotel Management
Thank you so much for your wonderful feedback after your stay at the Brown Palace. We’re thrilled to hear that you enjoyed your time with us!Your insights are invaluable, and we look forward to welcoming you back soon.Warm regards,
