Ratings based on 606 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
This is the second new years I stay at the Sheraton and will likely be my last. We checked in and the room key stated we would be in room 794. After over 30min of trying to find a non exist room, we learn it should have been 724. The bed was hard and the sheets/towels were rough so if you value that, this is not a good hotel to sleep in. We check out and our bill is charging us $64 for valet parking. I asked the person checking us out why it was $64 as Expedia notes $59. She said it changed like 2 months ago and the website is not updated. Its only a $5 difference, but its about the principal of what you advertise and there was no intention in making it right. Afterwards, I review my bill and its further charging us $54 dollars at the 19th Commons Bar. I had to go back as it also was not accurate based on the bill I signed. The last person that helped me was at least helpful and removed the charge after looking further into it. Look at your bill closely after check out!
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Carolyn, Your past great experience means a lot to us, and we are genuinely sorry we did not deliver the same level of satisfaction this time. We apologize for the issue with the room you were assigned and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we truly regret that this was not your experience. We will address this appropriately to be more consistent in our service delivery. We are also disappointed to hear about the issues you had with your billing. That said, we are glad everything was resolved to your satisfaction but regret the frustration this caused you. Thank you for posting a review of your stay. We hope you will revisit so we can extend the exceptional hospitality we are known for providing. Tony DunnGeneral Manager
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 25 Nov 2024
Great stay
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 26 Oct 2024
Everything was amazing and all the staff was so helpful
by A verified traveler
Posted 19 Oct 2024
Great place to stay, not much more to say. Can’t go wrong with this place
Comment from Hotel Management
19 Oct 2024 by General Manager, Hotel Management
Dear Heath, It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Thank you for the generous rating of Sheraton Denver Downtown Hotel; we hope to see you again soon. Tony Dunn,General Manager
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 8 Oct 2024
Property is fabulous, just been numerous years of road construction.
Comment from Hotel Management
9 Oct 2024 by General Manager, Hotel Management
Dear Crystal, It is always a pleasure to host you, and it is especially honoring to read that you chose to stay with us despite the difficulties you have faced in reaching our property. We are so delighted you enjoyed your stay and that you loved our beautiful property. Thank you for the generous rating of the Sheraton Denver Downtown Hotel. We look forward to seeing you again on your next visit to Denver.Tony DunnGeneral Manager
