Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
We were excited to stay here as it was our first time in Denver. I will say that, we weren’t expecting that they only had valet parking for 60 bucks a night or park across the street and pay for parking there. Once we went into our room, nothing was stocked. We had a very low toilet paper roll. , no body wash or hand soap, and no bags in the trash cans. We had to be constantly going to the front desk to ask for things. This was something we weren’t expecting. We normally don’t have any issues at hotels we’ve stayed at. The breakfast was stale at best.
Comment from Hotel Management
20 Jan 2025 by Roseanna , Hotel Management
Stephania, thank you for taking the time to share your detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay. This is not reflective of the high standards we strive to maintain, and we deeply regret the inconvenience and frustration you experienced with housekeeping, parking and Breakfast. Thank you for sharing your thoughts and your feedback will surely help improve future stays.
by A verified traveler
Posted 19 Jan 2025
Comment from Hotel Management
20 Jan 2025 by Roseanna, Hotel Management
Angela, we’re delighted you loved your experience. We are looking forward to welcoming you back soon!
by A verified traveler
Posted 19 Jan 2025
Comment from Hotel Management
20 Jan 2025 by Roseanna, Hotel Management
Lewis, we’re delighted you loved your experience. We are looking forward to welcoming you back soon!
by A verified traveler from Pueblo
Posted 19 Jan 2025
Could not get into the lobby to check in. Had to find an employee to open the front door with a key card. Long lines when trying to check in. Room was clean except for the dishes in the cabinets were very dusty and had to be washed before being used. Breakfast was ok but very busy and hard to find a place to sit. Watched people walk in from outside, make a plate of food and walk right back out of the hotel with the food and glass dishes. Gym was nice. Checkout was faster. $56 for overnight parking is a bit extreme. Valet when leaving was extremely friendly and even helped load our bags.
by A verified traveler
Posted 18 Jan 2025
Great place to stay! We had an amazing time
Comment from Hotel Management
20 Jan 2025 by Roseanna, Hotel Management
Jessica, we’re delighted you loved your experience. We are looking forward to welcoming you back soon!
by A verified traveler
Posted 18 Jan 2025
It was great!
Comment from Hotel Management
20 Jan 2025 by Roseanna, Hotel Management
Jamie, we’re delighted you loved your experience. We are looking forward to welcoming you back soon!
by A verified traveler
Posted 16 Jan 2025
Comment from Hotel Management
20 Jan 2025 by Roseanna, Hotel Management
Tanara, we’re delighted you loved your experience. We are looking forward to welcoming you back soon!
by A verified traveler
Posted 15 Jan 2025
Everything was perfect
Comment from Hotel Management
15 Jan 2025 by Roseanna , Hotel Management
Ray, it's wonderful to hear you had a great time during your stay. We hope to welcome you back soon!
by A verified traveler
Posted 14 Jan 2025
Only downside was parking, but it is downtown. Other than that stay was fantastic.
Comment from Hotel Management
14 Jan 2025 by Charlie LaMont, Hotel Management
Jonathan,Thank you for the fantastic review. Please come see us again the next time you are in Denver.Regards,Charlie LaMontGeneral Manager
by A verified traveler
Posted 13 Jan 2025
Beautiful property. Everything we needed was within walking distance.
Comment from Hotel Management
14 Jan 2025 by Charlie LaMont, Hotel Management
Renee,Thank you for the wonderful review. It's nice to be called beautiful. We'd love to have you back the next time you are in Denver.Regards,Charlie LaMontGeneral Manager
