Ratings based on 950 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Valet lost our cars, took 30 minutes for them to locate our cars. Room was nice, few questionable spots on carpet. Staff was so nice!
by A verified traveler
Posted 17 Jan 2025
Front desk worker was very helpful and made me feel welcome and also gave me a late checkout .
by A verified traveler
Posted 16 Jan 2025
Das Frühstück in Paptellern ist nicht zu empfehlen. Der Toast scheint viel Streckmittel zu beinhalten.
by A verified traveler
Posted 15 Jan 2025
The parking is little expensive but it’s better reserved parking for Expedia the price was 15$ per day
Comment from Hotel Management
16 Jan 2025 by Shawna AGM, Hotel Management
I'd like to apologize for not meeting your usual IHG standard. Unfortunately, being a downtown property and having no parking area of our own we are forced, like many other hotels and businesses in this area, to utilize an outside valet company for parking. I do hope that the extreme prices of the downtown area parking does not deter you from staying with us again. Thank you again for your honest feedback.
by A verified traveler from Telluride
Posted 15 Jan 2025
The thermostat for the climate control in the room does not work. The room is a little cold and the thermostat is stuck at 50 degrees. It will not go up or down. I turned the thermostat off and the room warmed to 67. While I was at the front desk another customer complained about their room being cold.
Comment from Hotel Management
16 Jan 2025 by Shawna AGM, Hotel Management
Thank you for taking the time to let others know your stay went well. Please know we are currently undergoing renovations to the property for the HVAC system and hope to have that completed by the end of the year. We sincerely hope to be able to host you again in the future. Thank you again for taking the time to give us your honest feedback.
by A verified traveler
Posted 14 Jan 2025
Location is good. Staff was nice. Room was small. Some areas felt old or outdated
Comment from Hotel Management
16 Jan 2025 by Shawna AGM, Hotel Management
Thank you so much for such a great review. We appreciate you taking the time to let others know our location was just what you were looking for to be able to access your functions quickly. On behalf of all of our wonderful staff we sincerely hope to be able to host you again in the future. Thank you again for taking the time to give us your honest feedback.
by A verified traveler
Posted 13 Jan 2025
Don’t stay here! We had originally booked for 3 nights however checked out after the first night! At check in we asked front staff where the gym was located and she had no idea! We were told there was an ice machine on our floor however there was not and when we finally found one it was disgusting. Rooms are tiny and having to pay $50 for parking is ridiculous!
Comment from Hotel Management
16 Jan 2025 by Shawna AGM, Hotel Management
I'd like to apologize for not meeting your usual IHG standard. I do hope that you will allow us another opportunity to host you next time you are in Denver. I do apologize again for falling short of your expectations this time. Thank you for the honest feedback, as all comments give us the opportunity to improve all areas of the hotel.
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Shawna AGM, Hotel Management
I'd like to apologize for not meeting your usual IHG standard. I do hope that you will allow us another opportunity to host you next time you are in Denver. I do apologize again for falling short of your expectations this time. Thank you for the honest feedback, as all comments give us the opportunity to improve all areas of the hotel.
by A verified traveler
Posted 8 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Ryan, Hotel Management
We appreciate your feedback
by A verified traveler
Posted 7 Jan 2025
We had stayed here before and felt so good. The first time the staff was so friendly. They were so kind and the property was.Yeah nice and a good value. However, this time when we stayed there, we felt like the front desk agent.Ryan was very snooty and condescending. The room that we stayed in. The toilet was mounted completely crooked, and there was a hole in the glass of the shower. It's unfortunate that we were disappointed this time. Around hopefully, when we come back tuesday next time, it will be better. The best experience of the whole trip was the kindliness, courteousness and friendliness of the valle
Comment from Hotel Management
8 Jan 2025 by Ryan, Hotel Management
I am so sorry you didn't have the same experience as before. I'm not entirely sure what happened to give you the impression i didn't care about you and your stay. i do apologize as that was not my intention. We do appreciate your feedback.
