Ratings based on 173 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by DoménicaT. Jefa de recepción y reservas, Hotel Management
Walter,Agradecemos su visita, nuestro objetivo es tener huéspedes felices y satisfechos con nuestro servicio.Saludos y siempre bienvenido a El Dorado Hotel.
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 21 Feb 2024
It was very nice as always
by A verified traveler
Posted 3 Jan 2024
Staff are nice and the hotel is clean and elegant. But the rooms are very small and all equipment (everything from the gym to the hairdryers) is ancient and on its last legs.
by A verified traveler
Posted 26 Aug 2023 on Hotels
by A verified traveler
Posted 14 Aug 2023
Great location, within walking distance of most landmarks. However, I experienced issues with hot water during my stay. Additionally, there was an excessive use of spray (either bug spray or cleaning spray) in the elevator and corridors, resulting in an overpowering smell.
by A verified traveler
Posted 7 Aug 2023
The hotel is very close to Cuenca's Square. The rooms are well designed and the staff is very professional and courteous...
Comment from Hotel Management
10 Aug 2023 by LCDA. LILIANA PINOS B. JEFE DE RECEPCIÓN Y RESERVA, Hotel Management
Dear José,Greetings from The Dorado Hotel.Thank you very mucho for your valuable comments.It is a pleasure to serve you.
by A verified traveler from Quito
Posted 6 Aug 2023
El staff muy agradable, pienso que deberían tener una tarifa especial en este momento mientras el ascensor principal esta en mantenimiento pues si es incómodo movilizarse en el ascensor de carga. Pero fue una buena estadía, si volveríamos
Comment from Hotel Management
10 Aug 2023 by LCDA. LILIANA PINOS B. JEFE DE RECEPCIÓN Y RESERVA, Hotel Management
Estimada Emilia,Buenas tardes. Saludos cordiales de El Dorado Hotel.Muchas gracias por sus valiosos comentarios, los mismos nos permiten mejorar nuestro servicio. Sin duda su importante observación será considerada.Esperamos tener el honor de volver a servirle en una pronta ocasion.
by A verified traveler
Posted 27 Jun 2023
I paid for a room with a city view. You know the ones like on their pictures. I was put into a room that was the size of a closet. So I complained and showed him what I paid for and then I got a room with a view a rooftops nothing else. And then I was charged on the way out for things. I didn’t even use like the alcohol that I don’t drink.. if you read this, I think you can figure out the rest!
Comment from Hotel Management
4 Jul 2023 by LCDA. LILIANA PINOS B. JEFE DE RECEPCIÓN Y RESERVA, Hotel Management
Dear Mr. Rick,On behalf of the El Dorado Hotel service team, we regret that your stay was not pleasant. Indeed, we have checked that you were assigned a second spacious room with a view of the city. We hope to have the honor of serving you soon and to be able to offer you an Upgrade to an Executive Suite. Best Regards,
by A verified traveler
Posted 28 May 2023
Great staff
Comment from Hotel Management
23 Jun 2023 by LCDA. LILIANA PINOS B. JEFE DE RECEPCIÓN Y RESERVA, Hotel Management
Dear Jhoh,Thank you so much for your valuable comment. It is a pleasure to serve you.Best Regards.
