Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Such a beautiful place to stay - always feel special!
Comment from Hotel Management
19 Oct 2024 by Azhar, Hotel Management
Dear Sheryll, Thank you for taking the time to share this amazing review of the hotel. We are glad to learn that you have enjoyed an overall positive stay experience with us. We greatly value your feedback and look forward to your next visit at InterContinental Singapore!Warm Regards, AzharAssistant Front Office Manager
by A verified traveler
Posted 7 Oct 2024
Intercontinental Singapore is a lovely hotel . The Lounge Lobby lovely to eat or have a drink . The breakfast is one of the best.
The room however we were put in which was in the heritage wing had not been used for a very long time. The mini bar empty and not turned on . The curtains had trouble opening then . Floor boards had deep scratches on them . The reception phone not working. Also long walk from reception. I’ve stayed in a classic room before in this hotel and there is no comparison. Was disappointed in the room for the money paid.
Comment from Hotel Management
19 Oct 2024 by Azhar, Hotel Management
Dear LInda, Thank you for sharing your feedback about your recent stay at InterContinental Singapore. We appreciate your loyalty and are committed to providing exceptional experiences for all our guests.We're delighted to hear that you enjoyed the Lobby Lounge and breakfast. Your positive comments about these aspects of your stay are greatly appreciated.We apologize for any inconvenience caused by the condition of the heritage wing room. We understand that the room may have been in need of more attention. We take your feedback seriously and will address these issues promptly.Thank you again for your feedback. We hope to have the opportunity to welcome you back to InterContinental Singapore in the future.Warm Regards, AzharAssistant Front Office Manager
by A verified traveler
Posted 18 Sep 2024
Grand common areas
Warm staff
However my room is reachable only after long walk up and down steps connecting buildings via a walkway
Comment from Hotel Management
21 Sep 2024 by Azhar, Hotel Management
Dear Whiting. Thank you for your feedback! We’re glad to hear you enjoyed the grand common areas and found our staff warm and welcoming. We apologize for the inconvenience of the long walk to your room and appreciate you bringing this to our attention. Your comfort is important to us. We hope to welcome you back for a more seamless experience!
by A verified traveler
Posted 12 Aug 2024
Awesome breakfast, lots of varieties.
Rooms are ok, a bit old but manageable.
Staffs are great.
Comment from Hotel Management
15 Sep 2024 by Azhar, Hotel Management
Dear Krishnamoorthy. Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive stay with us. It’s fantastic to know that our location, room cleanliness, and breakfast options contributed to your enjoyable experience.Your kind words mean a lot to us, and we’re delighted that we could meet your expectations. We look forward to the opportunity to welcome you back for another great stay in the future.Thank you once again for taking the time to share your experience.AzharAsst Front Office Manager
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
15 Sep 2024 by Azhar, Hotel Management
Dear Balanchander. Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive stay with us. It’s fantastic to know that our location, room cleanliness, and breakfast options contributed to your enjoyable experience.Your kind words mean a lot to us, and we’re delighted that we could meet your expectations. We look forward to the opportunity to welcome you back for another great stay in the future.Thank you once again for taking the time to share your experience.AzharAsst Front Office Manager
by A verified traveler
Posted 13 Jul 2024
Not worth the price. Not very easy to get a cab quickly. Rooms are very tired and Club room food and wine selection is not very good.
Comment from Hotel Management
27 Jul 2024 by Azhar, Hotel Management
Dear Charles.Thank you for sharing your feedback. I’m sorry to hear that your stay did not meet your expectations. We will review your comments about room conditions, cab service, and Club Lounge offerings to make improvements.We appreciate your input and hope to provide a better experience in the future.Regards, AzharAsst Front Office Manager
by A verified traveler from ALISO VIEJO
Posted 26 Jun 2024
by A verified traveler
Posted 13 Jun 2024
A great place to stay
Comment from Hotel Management
15 Jun 2024 by Azhar (Asst Front Office Manager), Hotel Management
We're delighted to hear that you had a great experience staying with us. If there's anything more we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!
by A verified traveler
Breakfast 7th June
Posted 11 Jun 2024 on HotelsOnly disappointing issue was breakfast on last day of our stay 7th June (around 0900hrs) a number of choices of food and drink were unavailable, eg blueberry yogurts, bircher muesli and mango chia pudding. When staff were asked said none were available. Waited 10 minutes for ordered flat white coffee before giving up waiting.
by A verified traveler
Posted 18 May 2024 on Hotels
