Ratings based on 278 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Kelly, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Maxwell Chick, GM
by A verified traveler
Posted 19 Nov 2024
Starting with the good… Location, the staff, and the parking. Lumin (the bar) was particularly awesome.
The bad…the room. It looks modern, but the wall paper was lifting at every seam, even coming off in some areas. The toilet seat was so loose, it made you feel like you would fall off, and the shower pressure was super light. I was quite surprised. It also had a stale smell… like maybe it was a smoking room at one point t in the past. We stayed in 319, so avoid that one if you are sensitive to scents.
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Erin, While I am glad that your stay was okay overall, I regret that an odor was detected and for our quality mishaps. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future. Sincerely, Maxwell Chick, GM
by A verified traveler
Posted 30 Oct 2024
One elevator bay was down which presented delays.
The breakfast for $21 has a value of maybe $5.
Comment from Hotel Management
31 Oct 2024 by GM, Hotel Management
Dear Michelle, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service and offerings through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Maxwell Chick, GM
by A verified traveler from Argyle
Posted 27 Oct 2024
Super friendly staff. Very clean. Impressive roof top views with restaurant.
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Dear Jeffrey, Thank you for your thoughtful review. I appreciate you choosing us while in the area and sharing such kind words about your stay. Reflections like yours let other potential guests know they will have a great experience at our AC Hotel. Please revisit us the next time you travel to the area. Best, Maxwell Chick, GM
by A verified traveler
Posted 24 Oct 2024
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Comment from Hotel Management
24 Oct 2024 by GM, Hotel Management
Dear The, I am glad our AC hotel provided you with a five-star experience while visiting Columbus. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Maxwell Chick, GM
by A verified traveler
Posted 19 Oct 2024
We were in town for an event. The room was the Cleanest room experience in the past several years of staying at hotels around the country! The room was also Spacious, Quite, Warm, and very Comfortable. Staff was excellent, professional, friendlly and very responsive. Will stay hear again if the opportunity arises.
Comment from Hotel Management
20 Oct 2024 by GM, Hotel Management
Dear cynthia, Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best, Maxwell Chick, GM
by A verified traveler
Posted 19 Oct 2024
We stayed at the AC Hotel on a trip to see a concert at Kemba Live. It was a very convenient location and the staff was great! The rooftop bar was nice. The only negative was how loud it was to slide the bathroom door closed and there was no fan in the bathroom.
Comment from Hotel Management
20 Oct 2024 by GM, Hotel Management
Dear Karen, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Maxwell Chick, GM
by A verified traveler
Posted 18 Oct 2024
Nice hotel, close to North Market and Nationwide Arena, easy in and out of city.
Comment from Hotel Management
19 Oct 2024 by GM, Hotel Management
Dear Timothy, Thank you for taking the time to write. I’m happy to hear that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Maxwell Chick, GM
by A verified traveler
Posted 7 Oct 2024
The property was delightful, along with the surrounding neighborhood of things to do and more things to eat. Only gripe would be you either have to park yiurself in a surrounding parking gargae or the hotel will charge you 40 bucks to park there. Boo
Comment from Hotel Management
8 Oct 2024 by Jul, Hotel Management
Hi Toni! Thank you for taking the time to let us know how we did. We are always looking for ways to improve, so your feedback is important to us. We do hope to see you again soon!
by A verified traveler
Posted 27 Sep 2024
There's a bar across the street on the Park St. side that was blaring music until 3am on Saturday evening. It was fine on Friday. If you stay here on a weekend, stay on the other side of the building. Parking is valet only and $39 per day. Other than that, we had a nice stay. Staff was great and rooms were clean and nice. Nice roof top bar.
Comment from Hotel Management
28 Sep 2024 by Julius, Hotel Management
Dear Karen,Thank you for taking the time to let us know how we did. We are always looking for ways to improve, so your feedback is important to us. We do hope to see you again soon!
