Ratings based on 964 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
High ceiling room
by A verified traveler
Posted 24 Nov 2024
Absolutely beautiful!
by A verified traveler
Posted 24 Nov 2024
The hotel itself is so cool! As we were checking in, one of the front desk staff gave us a brief history, which made it that much cooler. We had an arcade view room, which was great for us so we could check out all the architecture and old details that we love to see. The door to our room had a rather large old mail slot that anyone walking by could open for an almost full view of our bed, but other than that we loved everything about the original touches. There was a wedding happening, but the staff informed us what time it would be over. I wouldn't necessarily recommend an arcade view room if you need quiet to sleep and/or need to get to bed early, especially if there is an event. The wedding was over at 11, but loud drunken guests were out there later than that. There was also a parking garage right outside our window. Not anything the hotel could help, and it wasn't a problem for us. The TV drowned it out. The bed was comfortable, the water pressure was great, everything was clean, and the staff was super helpful. We couldn't ask for more!
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 18 Nov 2024
We like the interior decor.
Comment from Hotel Management
18 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your 5-star review, Kevin! We hope to welcome you back soon.
by A verified traveler
Posted 18 Nov 2024
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Comment from Hotel Management
18 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your 5-star review, Michael! We hope to welcome you back soon.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your 5-star review, Judy! We hope to welcome you back soon.
by A verified traveler
Posted 17 Nov 2024
Very cool building, unique architecture.
Comment from Hotel Management
18 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your kind words, Ray! We’re thrilled you enjoyed our building’s unique architecture—we’re really proud to share it with our guests!
by A verified traveler
Posted 12 Nov 2024
Incredible historic building with beautiful, comfortable rooms. A uniquely wonderful experience!
Comment from Hotel Management
13 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
We’re thrilled you enjoyed our historic setting and found the rooms comfortable and beautiful. Creating a unique experience for our guests is what we strive for—thank you for staying with us, Robert!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hyatt Regency Cleveland, Hotel Management
Thank you for your feedback, Justin! We’re always working to create the best experience possible, and your rating helps us identify areas where we can improve. If there's anything specific we could have done to enhance your stay, please feel free to share—we’d love the opportunity to make it right for your next visit!
